Customer Service Representative (Mandarin / Cantonese) – ENVO BPO SERVICES SDN BHD

The Customer Service Representative (Mandarin / Cantonese) is responsible for addressing customer inquiries and providing support through various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining the company's reputation for excellent service.

In this role, you will engage with customers daily, handling their inquiries, feedback, and complaints via calls and emails. You will provide accurate information about products and services while assisting customers with bookings and general support.

Key Responsibilities:

• Handle customer inquiries and complaints through calls and emails.
• Provide accurate information about products and services.
• Assist customers with bookings and appointments.
• Record and update booking details accurately in the system.
• Maintain a high standard of professionalism in every interaction.
• Demonstrate empathy and understanding towards customer issues.
• Collaborate with team members to improve service delivery.