Customer Svc Intmd Analyst (Hybrid) – Citi
Role Summary
The Customer Service Intermediate Analyst is responsible for managing a portfolio of high-profile clients and ensuring their queries are addressed promptly and professionally. This role involves coaching team members, maintaining client relationships, and advocating for process improvements to enhance the overall client experience.
Job Description
In this role, you will engage in day-to-day interactions with clients, addressing their needs and concerns while working in a collaborative team environment. You will also conduct analyses to resolve issues and participate in initiatives aimed at reducing inquiry volume.
Key Responsibilities:
- Manage a portfolio of high-profile clients and ensure timely resolution of their queries.
- Provide coaching and support to team members to enhance service delivery.
- Maintain strong client relationships through effective communication and follow-up.
- Advocate for process improvements to enhance the client experience.
- Conduct analyses to identify and resolve client issues.
- Participate in initiatives aimed at reducing inquiry volume.
- Collaborate with cross-functional teams to improve service processes.
Job Requirements
Bachelor's degree or equivalent experience.
3-5 years of Client Service/Custody experience.
Relevant Transaction Management/Asset Servicing/Securities Lending experience preferred.
Strong project management and organizational skills.
Excellent written and verbal communication skills.
Proven investigative and analytical skills.
Ability to deliver high-quality customer service.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Client Management
Analytical Thinking
Project Management
Communication
Problem Solving
Team Collaboration
Process Improvement
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