Customer Svc Intmd Analyst (Hybrid) – Citi
Role Summary
This position requires managing high-profile client portfolios while ensuring timely resolution of queries. The ideal candidate will possess strong communication and analytical skills, along with a background in client service, to enhance customer satisfaction and drive process improvements.
Job Description
In this role, you will manage a portfolio of high-profile clients, ensuring their queries are addressed promptly and professionally. You will provide coaching to team members, maintain client relationships, and advocate for process improvements to enhance the client experience. Additionally, you will conduct analyses to resolve issues and participate in initiatives aimed at reducing inquiry volume.
Job Requirements
3-5 years of Client Service/Custody experience
Relevant Transaction Management/Asset Servicing/Securities Lending experience preferred
Strong project management and organizational skills
Excellent written and verbal communication skills
Proven investigative and analytical skills
Ability to deliver high-quality customer service
Bachelor's degree or equivalent experience
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Client Service
Communication
Analytical Skills
Project Management
Problem Solving
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