Customer Svc Intmd Analyst (Hybrid) at Citi - Kuala Lumpur
Role Summary
The Customer Service Intermediate Analyst is responsible for managing a portfolio of high-profile clients and ensuring their queries are addressed promptly and professionally. This role involves coaching team members, maintaining client relationships, and advocating for process improvements to enhance the overall client experience.
Job Description
In this role, you will engage in day-to-day interactions with clients, addressing their needs and concerns while working in a collaborative team environment. You will also conduct analyses to resolve issues and participate in initiatives aimed at reducing inquiry volume.
Key Responsibilities:
- Manage a portfolio of high-profile clients and ensure timely resolution of their queries.
- Provide coaching and support to team members to enhance service delivery.
- Maintain strong client relationships through effective communication and follow-up.
- Advocate for process improvements to enhance the client experience.
- Conduct analyses to identify and resolve client issues.
- Participate in initiatives aimed at reducing inquiry volume.
- Collaborate with cross-functional teams to improve service processes.
Job Requirements
Bachelor's degree or equivalent experience.
3-5 years of Client Service/Custody experience.
Relevant Transaction Management/Asset Servicing/Securities Lending experience preferred.
Strong project management and organizational skills.
Excellent written and verbal communication skills.
Proven investigative and analytical skills.
Ability to deliver high-quality customer service.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Client Management
Analytical Thinking
Project Management
Communication
Problem Solving
Team Collaboration
Process Improvement
Customer Svc Intmd Analyst (Hybrid) Salary at Citi
Citi has not disclosed the salary for this role. Customer Svc Intmd Analyst (Hybrid) positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Svc Intmd Analyst (Hybrid) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Citi asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Customer Svc Intmd Analyst (Hybrid) - Frequently Asked Questions
What is the salary for a Customer Svc Intmd Analyst (Hybrid) at Citi in Kuala Lumpur?
Citi has not disclosed the salary for this role. Customer Svc Intmd Analyst (Hybrid) positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Customer Svc Intmd Analyst (Hybrid) job located?
This Customer Svc Intmd Analyst (Hybrid) position is based in Kuala Lumpur, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this Customer Svc Intmd Analyst (Hybrid) role?
Citi is looking for Bachelor's degree or equivalent experience.; 3-5 years of Client Service/Custody experience.; Relevant Transaction Management/Asset Servicing/Securities Lending experience preferred..
How do I apply for this Customer Svc Intmd Analyst (Hybrid) job at Citi?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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