Customer Technical Services Analyst II at Mastercard
Role Summary
The Customer Technical Services Analyst II role focuses on delivering high-quality technical support to Mastercard's customers. You will play a crucial role in enhancing customer satisfaction through effective problem resolution.
Job Description
As a Customer Technical Services Analyst II at Mastercard, you will be responsible for providing exceptional technical support to customers, ensuring their issues are resolved efficiently and effectively. You will work closely with various teams to troubleshoot and resolve technical problems, while also contributing to the enhancement of customer experience through your insights and feedback.
In this role, you will utilize your analytical skills to assess customer needs and provide tailored solutions. You will engage with clients to understand their challenges and work collaboratively to implement improvements, ensuring a high level of satisfaction and loyalty to Mastercard's services.
Job Requirements
Bachelor's degree in a relevant field
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Familiarity with technical support processes and tools
Experience in customer service or technical support is a plus
Customer Technical Services Analyst II - Frequently Asked Questions
What is the salary for a Customer Technical Services Analyst II at Mastercard?
Mastercard has not disclosed the salary for this role. Customer Technical Services Analyst II positions typically pay RM600–RM10,000 per month, based on the 126 comparable vacancies currently listed on SuperJobs.
Where is this Customer Technical Services Analyst II job located?
This Customer Technical Services Analyst II position is based in Malaysia. This role is fully remote.
What qualifications do I need for this Customer Technical Services Analyst II role?
Mastercard is looking for Bachelor's degree in a relevant field; Strong analytical and problem-solving skills; Excellent communication and interpersonal skills.
How do I apply for this Customer Technical Services Analyst II job at Mastercard?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Mastercard
Location
Not specified
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Technical Services Analyst II Salary at Mastercard
Mastercard has not disclosed the salary for this role. Customer Technical Services Analyst II positions typically pay RM600–RM10,000 per month, based on the 126 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Technical Services Analyst II Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Mastercard asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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