Customer Technical Services Analyst II (Korean Speaking) – Mastercard

The Customer Technical Services Analyst II (Korean Speaking) is responsible for providing technical support and service to businesses and enterprises with agreements with Mastercard. This role plays a crucial part in maintaining customer satisfaction and retention through effective issue resolution and relationship management.

In this role, you will engage with clients daily, providing them with the technical support they need to effectively utilize Mastercard products. You will work in a dynamic environment that emphasizes customer satisfaction and continuous improvement.

Key Responsibilities:

• Provide technical support to businesses and enterprises using Mastercard products.
• Troubleshoot and resolve routine customer inquiries with high-quality solutions.
• Assist in process improvement initiatives in line with standard procedures.
• Deliver timely technical resolutions to customer issues.
• Analyze and troubleshoot customer technical inquiries, offering alternative solutions as necessary.
• Contribute to testing efforts, incorporating customer feedback for service improvement.
• Implement process improvements and recommend enhancements to service delivery.