Duty Manager – Marriott International
Role Summary
The Duty Manager is responsible for overseeing property operations to ensure the highest levels of hospitality and service. This role involves collaborating with various departments to maintain standards and drive guest satisfaction while managing daily operations.
Job Description
As a Duty Manager, you will engage in day-to-day operations, ensuring that guest services are delivered at the highest quality. You will represent management in resolving guest issues and monitor the overall performance of the property.
Key Responsibilities:
- Oversee property operations to ensure exceptional guest experiences.
- Manage lobby traffic and address guest concerns promptly.
- Collaborate with various departments to maintain service standards.
- Track service improvements and implement necessary changes.
- Monitor financial performance and report on key metrics.
- Support human resources by providing employee feedback.
- Ensure facility safety and security through regular inspections.
Job Requirements
High school diploma or GED with 4 years of experience in guest services or related areas.
Alternatively, a 2-year degree in Hospitality or Business with 2 years of relevant experience.
Proven ability to manage guest relations and resolve complaints effectively.
Strong leadership skills to oversee daily property operations and staff performance.
Knowledge of loss prevention policies and ability to review financial performance data.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Performance-based recognition programs
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Guest Relations
Problem Solving
Communication
Financial Analysis
Safety Management
Team Collaboration
Duty Manager - Frequently Asked Questions
What is the salary for a Duty Manager at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Duty Manager positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Duty Manager job located?
This Duty Manager position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Duty Manager role?
Marriott International is looking for High school diploma or GED with 4 years of experience in guest services or related areas.; Alternatively, a 2-year degree in Hospitality or Business with 2 years of relevant experience.; Proven ability to manage guest relations and resolve complaints effectively..
How do I apply for this Duty Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.