Role Summary
The Duty Manager is responsible for overseeing property operations to ensure the highest levels of hospitality and service. This role involves collaborating with various departments to maintain standards and drive guest satisfaction while managing daily operations.
Job Description
As a Duty Manager, you will engage in day-to-day operations, ensuring that guest services are delivered at the highest quality. You will represent management in resolving guest issues and monitor the overall performance of the property.
Key Responsibilities:
- Oversee property operations to ensure exceptional guest experiences.
- Manage lobby traffic and address guest concerns promptly.
- Collaborate with various departments to maintain service standards.
- Track service improvements and implement necessary changes.
- Monitor financial performance and report on key metrics.
- Support human resources by providing employee feedback.
- Ensure facility safety and security through regular inspections.
Job Requirements
High school diploma or GED with 4 years of experience in guest services or related areas.
Alternatively, a 2-year degree in Hospitality or Business with 2 years of relevant experience.
Proven ability to manage guest relations and resolve complaints effectively.
Strong leadership skills to oversee daily property operations and staff performance.
Knowledge of loss prevention policies and ability to review financial performance data.
Quick Info
Company
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Location
Kuala Lumpur
Salary
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Incentive / Bonus
Performance-based recognition programs
Skills Required
7 skills
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Required Skills
Leadership
Guest Relations
Problem Solving
Communication
Financial Analysis
Safety Management
Team Collaboration
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