Role Summary
Serves as the property Manager on Duty, overseeing all operations and ensuring high-quality guest services. Acts as the primary point of contact for resolving guest issues and managing property-wide operational standards.
Job Description
As a Duty Manager, you will oversee property operations to ensure the highest levels of hospitality and service. You will represent management in resolving guest issues, manage lobby traffic, and track service improvements. Your role involves collaborating with various departments to maintain standards, comply with policies, and drive guest satisfaction. Additionally, you will monitor financial performance, support human resources through employee feedback, and ensure facility safety and security.
Job Requirements
High school diploma or GED with 4 years of experience in guest services or related areas.
Alternatively, a 2-year degree in Hospitality or Business with 2 years of relevant experience.
Proven ability to manage guest relations and resolve complaints effectively.
Strong leadership skills to oversee daily property operations and staff performance.
Knowledge of loss prevention policies and ability to review financial performance data.
Competence in implementing emergency procedures and conducting facility safety inspections.
Excellent communication skills for inter-departmental coordination.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Relations
Operations Management
Problem Solving
Financial Awareness
Leadership
Loss Prevention
Hospitality Standards
Customer Service
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