E-commerce Support Representative at Famoushub (M) Sdn Bhd - Selangor

The E-commerce Support Representative is responsible for providing excellent customer support through various communication channels. This role involves addressing inquiries, complaints, and feedback related to e-commerce orders, ensuring that every customer feels heard and valued.

As an E-commerce Support Representative, you will engage with customers daily, assisting them through phone, email, and live chat. You will play a crucial role in resolving customer issues promptly and effectively while providing accurate information about the company's products and services.

Key Responsibilities:

• Handle customer inquiries and complaints through multiple communication channels.
• Resolve issues faced by customers quickly and effectively.
• Provide accurate information regarding products and services.
• Ensure customer satisfaction by actively listening and addressing concerns.
• Maintain a positive attitude while working in a fast-paced environment.
• Collaborate with team members to improve customer service processes.
• Document customer interactions and feedback for future reference.