E – Famoushub (M) Sdn Bhd
Role Summary
The E-commerce Support Representative is responsible for providing excellent customer support through various communication channels. This role involves addressing inquiries, complaints, and feedback related to e-commerce orders, ensuring that every customer feels heard and valued.
Job Description
As an E-commerce Support Representative, you will engage with customers daily, assisting them through phone, email, and live chat. You will play a crucial role in resolving customer issues promptly and effectively while providing accurate information about the company's products and services.
Key Responsibilities:
- Handle customer inquiries and complaints through multiple communication channels.
- Resolve issues faced by customers quickly and effectively.
- Provide accurate information regarding products and services.
- Ensure customer satisfaction by actively listening and addressing concerns.
- Maintain a positive attitude while working in a fast-paced environment.
- Collaborate with team members to improve customer service processes.
- Document customer interactions and feedback for future reference.
Job Requirements
Possess at least a Diploma in any field.
Experience in customer support is an advantage.
Good communication skills in both Malay and English.
Proficient in using computers and related applications.
Ability to work in a fast-paced, customer-oriented environment.
Willingness to work flexible hours, including weekends.
Positive attitude and problem-solving skills.
Quick Info
Company
Famoushub (M) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
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Required Skills
Customer Service
Problem Solving
Communication
Time Management
Computer Proficiency
Adaptability
Application Tips
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