Khidmat Pelanggan E-dagang at Famoushub (M) Sdn Bhd - Selangor

The E-commerce Customer Service role is responsible for providing excellent customer support across various channels. This position plays a crucial role in ensuring customer satisfaction and resolving issues efficiently in a fast-paced environment.

As an E-commerce Customer Service representative, you will deliver outstanding customer support through channels such as phone, email, and live chat. Your primary responsibilities will include addressing inquiries, complaints, and feedback related to e-commerce orders, ensuring every customer has a satisfying experience and resolving issues promptly and effectively.

Key Responsibilities:

• Handle customer inquiries and complaints with professionalism.
• Provide support through multiple communication channels including phone, email, and live chat.
• Resolve issues related to e-commerce orders efficiently.
• Ensure customer satisfaction by delivering timely responses.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Stay updated on product knowledge and company policies.
• Assist in identifying areas for process improvement.