Customer Service Associate - E-commerce at Famoushub (M) Sdn Bhd - Selangor
Role Summary
The Customer Service Associate is responsible for providing excellent customer support across various channels including phone, email, and live chat. This role involves interacting with customers to ensure a positive experience and resolving any issues that may arise.
Job Description
As a Customer Service Associate at Famoushub (M) Sdn Bhd, you will engage with customers daily to address inquiries, complaints, and feedback related to e-commerce orders. You will work in a fast-paced environment where effective communication and problem-solving skills are essential.
Key Responsibilities:
- Handle customer inquiries through multiple channels.
- Resolve complaints and provide feedback to improve services.
- Ensure customer satisfaction by delivering timely solutions.
- Maintain accurate records of customer interactions.
- Collaborate with team members to enhance service quality.
- Assist in the development of customer service policies.
- Stay updated on product knowledge and company services.
Job Requirements
Possess at least a Diploma in any field.
Experience in customer service, especially in e-commerce, is an advantage.
Good communication skills in both Malay and English.
Ability to work in a fast-paced and dynamic environment.
Strong problem-solving skills.
Basic computer skills and familiarity with relevant applications.
Patience and empathy towards customers.
Willingness to work flexible hours.
Quick Info
Company
Famoushub (M) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Adaptability
Team Collaboration
Customer Service Associate - E-commerce Salary at Famoushub (M) Sdn Bhd
Famoushub (M) Sdn Bhd lists this Customer Service Associate - E-commerce role at RM3,000–RM4,500 per month.
How to Apply for This Customer Service Associate - E-commerce Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Famoushub (M) Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-16, so apply early.
Customer Service Associate - E-commerce - Frequently Asked Questions
What is the salary for a Customer Service Associate - E-commerce at Famoushub (M) Sdn Bhd in Selangor?
Famoushub (M) Sdn Bhd lists this Customer Service Associate - E-commerce role at RM3,000–RM4,500 per month.
Where is this Customer Service Associate - E-commerce job located?
This Customer Service Associate - E-commerce position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Associate - E-commerce role?
Famoushub (M) Sdn Bhd is looking for Possess at least a Diploma in any field.; Experience in customer service, especially in e-commerce, is an advantage.; Good communication skills in both Malay and English..
How do I apply for this Customer Service Associate - E-commerce job at Famoushub (M) Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-16.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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