Customer Service Associate – Famoushub (M) Sdn Bhd
Role Summary
The Customer Service Associate is responsible for providing excellent customer support across various channels including phone, email, and live chat. This role involves interacting with customers to ensure a positive experience and resolving any issues that may arise.
Job Description
As a Customer Service Associate at Famoushub (M) Sdn Bhd, you will engage with customers daily to address inquiries, complaints, and feedback related to e-commerce orders. You will work in a fast-paced environment where effective communication and problem-solving skills are essential.
Key Responsibilities:
- Handle customer inquiries through multiple channels.
- Resolve complaints and provide feedback to improve services.
- Ensure customer satisfaction by delivering timely solutions.
- Maintain accurate records of customer interactions.
- Collaborate with team members to enhance service quality.
- Assist in the development of customer service policies.
- Stay updated on product knowledge and company services.
Job Requirements
Possess at least a Diploma in any field.
Experience in customer service, especially in e-commerce, is an advantage.
Good communication skills in both Malay and English.
Ability to work in a fast-paced and dynamic environment.
Strong problem-solving skills.
Basic computer skills and familiarity with relevant applications.
Patience and empathy towards customers.
Willingness to work flexible hours.
Quick Info
Company
Famoushub (M) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Adaptability
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances