Engineering Manager, Post Sales Support (PSS) – Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Role Summary
The Engineering Manager, Post Sales Support (PSS) is responsible for overseeing engineering activities related to post-sales support. This role plays a crucial part in ensuring customer satisfaction and operational efficiency within the engineering team.
Job Description
In this hybrid position, the Engineering Manager will work onsite in Valley City for a minimum of three days per week, managing day-to-day engineering activities and collaborating with various teams. The role requires strong leadership and effective communication to ensure seamless post-sales support operations.
Key Responsibilities:
- Manage engineering activities related to post-sales support.
- Lead and mentor engineering teams to achieve performance goals.
- Coordinate with post-sales support functions to enhance customer satisfaction.
- Develop and implement strategies for efficient post-sales processes.
- Analyze feedback and data to improve engineering support services.
- Ensure compliance with company standards and regulations.
- Collaborate with cross-functional teams to resolve technical issues.
Job Requirements
Bachelor's degree in Engineering or related field.
Proven experience in engineering management.
Strong leadership and team management skills.
Excellent communication and coordination abilities.
Relevant technical knowledge in engineering practices.
Quick Info
Company
Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Communication
Technical Knowledge
Problem Solving
Team Management
Coordination
Customer Focus
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