Engineering Manager, Post Sales Support (PSS) at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Kuala Lumpur

The Engineering Manager, Post Sales Support (PSS) is responsible for overseeing engineering activities related to post-sales support. This role plays a crucial part in ensuring customer satisfaction and operational efficiency within the engineering team.

In this hybrid position, the Engineering Manager will work onsite in Valley City for a minimum of three days per week, managing day-to-day engineering activities and collaborating with various teams. The role requires strong leadership and effective communication to ensure seamless post-sales support operations.

Key Responsibilities:

• Manage engineering activities related to post-sales support.
• Lead and mentor engineering teams to achieve performance goals.
• Coordinate with post-sales support functions to enhance customer satisfaction.
• Develop and implement strategies for efficient post-sales processes.
• Analyze feedback and data to improve engineering support services.
• Ensure compliance with company standards and regulations.
• Collaborate with cross-functional teams to resolve technical issues.