Enterprise Service Design Specialist (Telecom,Billing & Collections) – Maxis Communications
Role Summary
The Enterprise Service Design Specialist is responsible for designing and implementing processes for billing, invoicing, collections, and revenue assurance. This role involves collaboration with IT and cross-functional teams to enhance workflows and drive operational excellence.
Job Description
In this role, you will engage in day-to-day activities that focus on process design and improvement within the telecommunications sector. You will work in a dynamic environment, leveraging AI tools to optimize workflows and ensure efficient revenue assurance.
Key Responsibilities:
- Design and implement processes for billing and invoicing.
- Conduct gap analyses to identify areas for improvement.
- Recommend process enhancements to optimize efficiency.
- Collaborate with IT and cross-functional teams for system integration.
- Drive change management initiatives to improve operational performance.
- Leverage AI tools to enhance workflow efficiency.
- Ensure compliance with revenue assurance standards.
Job Requirements
Bachelor Degree
More than 8 years of total work experience
4 to 6 years in Telecommunication/IT/Networking
Strong understanding of customer lifecycle management in telecom
Knowledge of Generative AI applications
Expertise in enterprise systems like CPQ, Kenan, and ServiceNow
Analytical thinking and process optimization skills
Ability to drive operational excellence
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Process Design
Revenue Assurance
Change Management
AI Tools
System Integration
Analytical Thinking
Customer Lifecycle Management
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