Enterprise Service Design Specialist (Telecom,Billing & Collections) – Maxis Communications
Role Summary
The Enterprise Service Design Specialist role focuses on optimizing billing and collections processes within the telecom sector. You will leverage technology and collaborate with various teams to enhance operational efficiency and revenue assurance.
Job Description
As an Enterprise Service Design Specialist, you will design and implement processes for billing, invoicing, collections, and revenue assurance. Your role involves conducting gap analyses, recommending process improvements, and leveraging AI tools to enhance workflows. You will collaborate with IT and cross-functional teams to integrate system capabilities and drive change management initiatives, ultimately improving efficiency and revenue assurance.
Job Requirements
Bachelor Degree
More than 8 years of total work experience
4 to 6 years in Telecommunication/IT/Networking
Strong understanding of customer lifecycle management in telecom
Knowledge of Generative AI applications
Expertise in enterprise systems like CPQ, Kenan, and ServiceNow
Analytical thinking and process optimization skills
Ability to drive operational excellence
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Process Design
Gap Analysis
AI Tools
Collaboration
Operational Excellence
Telecom Industry Knowledge
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