Enterprise Service Design Specialist (Telecom Fulfillment & Delivery) – Maxis Communications
Role Summary
The Enterprise Service Design Specialist is responsible for designing and implementing processes for order fulfillment and service provisioning in the telecom sector. This role significantly impacts customer satisfaction and operational excellence through collaboration and process optimization.
Job Description
As an Enterprise Service Design Specialist, you will engage in day-to-day activities that involve conducting gap analyses and leveraging AI tools for process automation. You will work closely with cross-functional teams to enhance delivery workflows and improve customer experiences.
Key Responsibilities:
- Design and implement processes for order fulfillment and service provisioning.
- Conduct gap analyses to identify areas for improvement.
- Leverage AI tools to automate processes and enhance efficiency.
- Collaborate with cross-functional teams to drive operational excellence.
- Initiate projects aimed at improving customer satisfaction.
- Streamline delivery workflows to optimize service delivery.
- Monitor and analyze performance metrics to inform decision-making.
Job Requirements
Bachelor Degree
More than 8 years of total work experience
4 to 6 years in Telecommunication/IT/Networking
Strong understanding of customer lifecycle management in telecom
Knowledge of Generative AI applications
Expertise in enterprise systems like CPQ and ServiceNow
Hands-on experience with eTOM framework
Analytical thinking and process optimization skills
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Process Design
AI Tools
Customer Lifecycle Management
Etom Framework
Analytical Thinking
Collaboration
Service Provisioning
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