Enterprise Service Design Specialist (Telecom Fulfillment & Delivery) – Maxis Communications
Role Summary
The Enterprise Service Design Specialist role focuses on enhancing telecom fulfillment and delivery processes. You will be responsible for identifying inefficiencies and implementing solutions to improve service delivery and customer satisfaction.
Job Description
As an Enterprise Service Design Specialist, you will design and implement processes for order fulfillment and service provisioning in the telecom sector. Your role involves conducting gap analyses, leveraging AI tools for process automation, and collaborating with cross-functional teams to enhance operational excellence. You will drive initiatives to improve customer satisfaction and streamline delivery workflows.
Job Requirements
Bachelor Degree
More than 8 years of total work experience
4 to 6 years in Telecommunication/IT/Networking
Strong understanding of customer lifecycle management in telecom
Knowledge of Generative AI applications
Expertise in enterprise systems like CPQ and ServiceNow
Hands-on experience with eTOM framework
Analytical thinking and process optimization skills
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Process Design
AI Tools
Telecom Operations
Customer Lifecycle Management
Analytical Thinking
Etom Framework
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