ERP Helpdesk Support Engineer (Mandarin Speaker) – SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Technology-Hardware
Role Summary
The ERP Helpdesk Support Engineer (Mandarin Speaker) provides remote technical support related to ERP systems for a multinational company operating in China and the United States. This role requires fluency in Mandarin to assist Mandarin-speaking users and involves diagnosing and resolving ERP issues while maintaining user communication.
Job Description
The ERP Helpdesk Support Engineer (Mandarin Speaker) will provide remote technical support for a multinational corporation operating in China and the United States. The role involves diagnosing ERP-related issues, resolving system queries, and maintaining communication with users. Fluency in Mandarin (spoken and reading) is essential to support Mandarin-speaking users.
Job Requirements
Diploma or Bachelors Degree in IT, Computer Science, Information Systems, or relevant fields preferred but not mandatory if experience is strong.
Fluent Mandarin (speaking and reading) and good command of English.
10 years of experience in IT helpdesk or technical support is an advantage, fresh graduates are encouraged to apply.
Basic understanding of database concepts, web applications, and Microsoft 365.
Familiarity with ticketing systems such as ManageEngine, Zendesk, or JIRA is an advantage.
Strong analytical, troubleshooting, and problem-solving skills.
Detail-oriented, organized, and able to multitask independently.
Strong communication and customer-service mindset.
Able to work rotating shifts on time and reliably.
Quick Info
Company
SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Location
Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
10 skills
Click to submit your application
Required Skills
ERP Systems Knowledge
Help Desk Support
Remedyforce (Ticket Management Software)
Database Systems
Web Applications
Data Analysis
Information Technology
Manageengine Assetexplorer
Zend Framework
JIRA
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