ERP Helpdesk Support Engineer (Mandarin Speaker) – SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Role Summary
The ERP Helpdesk Support Engineer (Mandarin Speaker) is responsible for providing remote technical support for a multinational corporation. This role involves diagnosing ERP-related issues and maintaining effective communication with users, particularly Mandarin-speaking clients.
Job Description
In this position, you will engage in daily interactions with users to resolve ERP-related queries and provide technical assistance. You will work in a dynamic environment that supports a diverse range of users across different regions.
Key Responsibilities:
- Diagnose ERP-related issues and provide timely resolutions.
- Communicate effectively with Mandarin-speaking users to understand their technical needs.
- Maintain and update user documentation and support materials.
- Collaborate with cross-functional teams to enhance system performance.
- Utilize ticketing systems to track and manage support requests.
- Conduct follow-ups with users to ensure satisfaction with solutions provided.
- Participate in training sessions to improve product knowledge and support skills.
Job Requirements
Diploma or Bachelor's Degree in IT, Computer Science, Information Systems, or relevant fields preferred but not mandatory if experience is strong.
Fluent in Mandarin (speaking and reading) and good command of English.
1-0 years of experience in IT helpdesk or technical support is an advantage, fresh graduates are encouraged to apply.
Basic understanding of database concepts, web applications, and Microsoft 365.
Familiarity with ticketing systems such as ManageEngine, Zendesk, or JIRA is an advantage.
Quick Info
Company
SIMPLEXITY TECH (MALAYSIA) SDN. BHD.
Location
Kuala Lumpur
Salary
MYR 3000 - 3500
Skills Required
7 skills
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Required Skills
Technical Support
Problem Solving
Analytical Skills
Communication
Customer Service
Multitasking
Attention To Detail
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