Executive – Hong Leong Bank
Role Summary
The Executive - Business Channels (Operations & Customer Service) is responsible for delivering exceptional customer service and supporting the bank's operational goals. This role plays a crucial part in enhancing customer satisfaction and driving product growth within the bank's business channels.
Job Description
As an Executive in Business Channels, you will engage with walk-in customers daily, ensuring their needs are met and contributing to overall customer satisfaction. You will also assist in transactions and support the bank's digital transformation initiatives while maintaining compliance with internal procedures.
Key Responsibilities:
- Provide superior customer service to walk-in customers.
- Assist customers with transactions and inquiries.
- Contribute to achieving product growth targets.
- Support the bank's digital transformation initiatives.
- Maintain compliance with internal procedures.
- Ensure a professional work environment.
- Engage in cross-selling of bank products and services.
Job Requirements
Degree/Diploma Holder
Related working experience in a financial institution or related field
Possess customer interaction, cash handling, transaction processing, and sales experience
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills
Cross-selling skills
Quick Info
Company
Hong Leong Bank
Location
Sabah
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Transaction Processing
Compliance
Digital Transformation
Communication
Cross-Selling
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