Executive Club Supervisor - Sheraton Kota Kinabalu at Marriott International - Sabah

The Executive Club Supervisor is responsible for overseeing guest check-ins and ensuring a high level of service in the Executive Club. This role plays a crucial part in maintaining guest satisfaction and operational efficiency within the hotel environment.

The Executive Club Supervisor at Sheraton Kota Kinabalu manages daily operations related to guest services in the Executive Club. This includes processing check-ins, managing guest accounts, and ensuring compliance with company standards.

Key Responsibilities:

• Process guest check-ins and verify identities and payments.
• Assign rooms and issue room keys to guests.
• Maintain accurate guest accounts and manage daily reports.
• Facilitate guest requests and ensure adherence to quality standards.
• Assist management in training and motivating employees.
• Serve as a point of contact for employee relations and guest service issues.
• Handle guest service requests and interact positively with guests and team members.