Executive Club Supervisor – Marriott International

The Executive Club Supervisor at Sheraton Kota Kinabalu manages guest check-ins, guest accounts, and related administrative tasks. The role also involves supervising and supporting team members while ensuring compliance with company policies and quality standards.

The Executive Club Supervisor at Sheraton Kota Kinabalu is responsible for processing guest check-ins, verifying guest identities and payments, assigning rooms, and issuing room keys. The role involves maintaining accurate guest accounts, managing daily reports and cashier closing reports, facilitating guest requests, and ensuring adherence to company policies and quality standards. The supervisor also assists management in training and motivating employees and serves as a point of contact for employee relations and guest service issues.