Executive, Policy Services – Prudential plc
Prudential plc
Financial Services
Role Summary
The role involves managing a Policy Administration team to meet and exceed operational process expectations while ensuring quality service delivery. It requires knowledge of insurance products and operational processes to resolve customer inquiries within agreed service levels and collaboration with other departments. The position is suited for individuals with a customer focus, problem-solving skills, and the ability to work under pressure.
Job Description
The role involves managing an efficient and effective Policy Administration team by meeting and exceeding operational process expectations. It requires thorough knowledge of various insurance products and operational processes to resolve customer inquiries within agreed service levels and work closely with other operations departments to deliver quality service.
Job Requirements
Recognized University Degree in any field.
Have customer focused with excellent problem-solving skills, positive attitude and able to work under pressure.
Self-motivated, love challenges and result oriented.
Must be willing to work long hours, weekends and public holidays if required.
Must possess interest to work in an office based desk bound administration environment.
Articulate and proficient in written and spoken English.
Fresh graduates who possess interest for a career in Life Insurance Operations are encouraged to apply.
Proficient in Microsoft Office applications.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Policy Administration
Insurance Products Knowledge
Operational Process Management
Customer Service
Problem Solving
Time Management
Communication Skills
Microsoft Office
Self-Motivation
Team Collaboration
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