Executive, Policy Services – Prudential plc
Role Summary
The Executive, Policy Services is responsible for managing an efficient and effective Policy Administration team. This role involves meeting and exceeding operational process expectations while ensuring high-quality service delivery to customers.
Job Description
In this role, you will oversee the daily operations of the Policy Administration team, ensuring that customer inquiries are resolved within agreed service levels. You will collaborate closely with other operations departments to enhance service quality.
Key Responsibilities:
- Manage the Policy Administration team to ensure operational efficiency.
- Resolve customer inquiries promptly and effectively.
- Collaborate with other departments to improve service delivery.
- Monitor and exceed operational process expectations.
- Train and develop team members to enhance performance.
- Analyze operational processes for continuous improvement.
- Maintain accurate records and documentation of customer interactions.
Job Requirements
Recognized University Degree in any field.
Excellent problem-solving skills and a customer-focused attitude.
Self-motivated and results-oriented.
Willingness to work long hours, weekends, and public holidays if required.
Interest in a desk-bound administration environment.
Proficient in written and spoken English.
Fresh graduates with an interest in Life Insurance Operations are encouraged to apply.
Proficient in Microsoft Office applications.
Quick Info
Company
Prudential plc
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Team Management
Communication
Time Management
Attention To Detail
Microsoft Office Proficiency
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