Executive, Policy Services at Prudential plc - Kuala Lumpur

The Executive, Policy Services is responsible for managing an efficient and effective Policy Administration team. This role involves meeting and exceeding operational process expectations while ensuring high-quality service delivery to customers.

In this role, you will oversee the daily operations of the Policy Administration team, ensuring that customer inquiries are resolved within agreed service levels. You will collaborate closely with other operations departments to enhance service quality.

Key Responsibilities:

• Manage the Policy Administration team to ensure operational efficiency.
• Resolve customer inquiries promptly and effectively.
• Collaborate with other departments to improve service delivery.
• Monitor and exceed operational process expectations.
• Train and develop team members to enhance performance.
• Analyze operational processes for continuous improvement.
• Maintain accurate records and documentation of customer interactions.