Role Summary
This role involves managing policy administration and operational processes to ensure customer enquiries are resolved efficiently. The Executive works closely with operations teams to maintain high service quality while adhering to regulatory and corporate standards.
Job Description
As an Executive in Policy Services, you will be responsible for managing efficient policy administration processes and ensuring all incoming requests are handled within service standards. You will resolve customer enquiries by applying thorough knowledge of insurance products and regulatory requirements. Key duties include identifying service gaps, implementing process improvements, and collaborating with other operations departments to deliver high-quality service. You will also participate in continuous training to support your career growth within the life insurance sector.
Job Requirements
Recognized University Degree in any field.
Proficient in written and spoken English.
Highly proficient in Microsoft Office applications.
Strong problem-solving skills with a customer-focused attitude.
Ability to work under pressure and meet operational deadlines.
Willingness to work long hours, weekends, and public holidays if required.
Genuine interest in a desk-bound administrative career in Life Insurance Operations.
Self-motivated, result-oriented, and open to challenges.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Policy Administration
Insurance Operations
Customer Service
Problem Solving
Microsoft Office
English Proficiency
Regulatory Compliance
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