Role Summary
The Executive, Policy Services is responsible for managing efficient policy administration processes. This role plays a crucial part in ensuring high-quality service delivery within the life insurance sector.
Job Description
As an Executive in Policy Services, you will engage in day-to-day operations that involve managing incoming requests and resolving customer inquiries. You will work in a dynamic environment that emphasizes collaboration and continuous improvement.
Key Responsibilities:
- Manage efficient policy administration processes.
- Resolve customer inquiries by applying knowledge of insurance products.
- Identify service gaps and implement process improvements.
- Collaborate with other operations departments to enhance service quality.
- Participate in continuous training for career growth.
- Ensure all incoming requests are handled within service standards.
- Maintain a customer-focused attitude in all interactions.
Job Requirements
Recognized University Degree in any field.
Proficient in written and spoken English.
Highly proficient in Microsoft Office applications.
Strong problem-solving skills.
Ability to work under pressure and meet deadlines.
Willingness to work long hours, weekends, and public holidays if required.
Genuine interest in a desk-bound administrative career in Life Insurance Operations.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Competitive compensation and performance-based rewards
Skills Required
7 skills
Click to submit your application
Required Skills
Policy Administration
Customer Service
Problem Solving
Microsoft Office
Collaboration
Time Management
Attention To Detail
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