Executive/Senior Executive, Customer Relationship (Contact Centre) – Hong Leong Bank
Role Summary
The Executive/Senior Executive, Customer Relationship (Contact Centre) is responsible for providing exceptional customer service and support to customers via phone. This role plays a crucial part in managing customer expectations and addressing a variety of inquiries related to banking products and services.
Job Description
In this role, you will engage with customers daily, ensuring their inquiries are handled efficiently and effectively. You will work in a dynamic contact centre environment, collaborating with team members to deliver outstanding service.
Key Responsibilities:
- Provide exceptional customer service and support via phone.
- Manage customer expectations and inquiries related to banking products.
- Handle a wide range of customer inquiries, including promotions and sales.
- Navigate multiple systems to assist customers effectively.
- Maintain in-depth knowledge of banking products and services.
- Collaborate with team members to enhance customer experience.
- Resolve customer issues and complaints in a timely manner.
Job Requirements
Malaysian citizen.
Open to fresh graduates across all disciplines, including Diploma and SPM holders.
Prior experience in a call center or customer service environment is preferred.
Fluency in Mandarin (speaking and reading) to support our Mandarin-speaking portfolio.
Strong proficiency in English and Malay is also required.
Excellent interpersonal and communication skills.
Basic computer literacy with the ability to learn new software quickly.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Time Management
Adaptability
Technical Proficiency
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