Executive/Senior Executive, Customer Relationship (Contact Centre) at Hong Leong Bank - Selangor
Role Summary
The Executive/Senior Executive, Customer Relationship (Contact Centre) is responsible for providing exceptional customer service and support to customers via phone. This role plays a crucial part in managing customer expectations and addressing a variety of inquiries related to banking products and services.
Job Description
In this role, you will engage with customers daily, ensuring their inquiries are handled efficiently and effectively. You will work in a dynamic contact centre environment, collaborating with team members to deliver outstanding service.
Key Responsibilities:
- Provide exceptional customer service and support via phone.
- Manage customer expectations and inquiries related to banking products.
- Handle a wide range of customer inquiries, including promotions and sales.
- Navigate multiple systems to assist customers effectively.
- Maintain in-depth knowledge of banking products and services.
- Collaborate with team members to enhance customer experience.
- Resolve customer issues and complaints in a timely manner.
Job Requirements
Malaysian citizen.
Open to fresh graduates across all disciplines, including Diploma and SPM holders.
Prior experience in a call center or customer service environment is preferred.
Fluency in Mandarin (speaking and reading) to support our Mandarin-speaking portfolio.
Strong proficiency in English and Malay is also required.
Excellent interpersonal and communication skills.
Basic computer literacy with the ability to learn new software quickly.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Time Management
Adaptability
Technical Proficiency
Executive/Senior Executive, Customer Relationship (Contact Centre) Salary at Hong Leong Bank
Hong Leong Bank has not disclosed the salary for this role. Executive/Senior Executive, Customer Relationship (Contact Centre) positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
How to Apply for This Executive/Senior Executive, Customer Relationship (Contact Centre) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Hong Leong Bank asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-26, so apply early.
Executive/Senior Executive, Customer Relationship (Contact Centre) - Frequently Asked Questions
What is the salary for a Executive/Senior Executive, Customer Relationship (Contact Centre) at Hong Leong Bank in Selangor?
Hong Leong Bank has not disclosed the salary for this role. Executive/Senior Executive, Customer Relationship (Contact Centre) positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
Where is this Executive/Senior Executive, Customer Relationship (Contact Centre) job located?
This Executive/Senior Executive, Customer Relationship (Contact Centre) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Executive/Senior Executive, Customer Relationship (Contact Centre) role?
Hong Leong Bank is looking for Malaysian citizen.; Open to fresh graduates across all disciplines, including Diploma and SPM holders.; Prior experience in a call center or customer service environment is preferred..
How do I apply for this Executive/Senior Executive, Customer Relationship (Contact Centre) job at Hong Leong Bank?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-26.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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