Executive/Senior Executive, Customer Relationship (Contact Centre) – Hong Leong Bank
Role Summary
The role of Customer Relationship Officer involves managing customer interactions and resolving issues while providing exceptional service. The position requires strong communication skills and the ability to meet sales targets through personalized customer interactions.
Job Description
The Customer Relationship Officer (CRO) is responsible for providing exceptional customer service and support to customers via phone, effectively managing customer expectations and handling a wide range of inquiries related to banking products, promotions, sales, and services. This role requires in-depth product knowledge, strong communication and problem-solving skills, and proficiency in navigating multiple systems.
Job Requirements
Malaysian citizen.
Open to Fresh graduates across all disciplines, including Diploma and SPM holders.
Candidate with prior experience in a call center or customer service environment is preferred.
Fluency in Mandarin (speaking and reading) to support our Mandarin-speaking portfolio.
Strong proficiency in English and Malay is also required.
Possess excellent interpersonal and communication skills.
Basic computer literacy, with the capacity to quickly learn new software.
Willingness to work a rotating shift schedule.
Quick Info
Company
Hong Leong Bank
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Sales
Mandarin
English
Malay
Computer Literacy
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