Fibre Back Office Support – CelcomDigi
Role Summary
The Fibre Back Office Support is responsible for managing customer cases and ensuring timely resolution of complaints. This role involves troubleshooting technical issues and collaborating with internal teams to enhance customer satisfaction.
Job Description
As a Fibre Back Office Support intern, you will engage in daily interactions with customers to address their concerns and manage ticketing queues. You will work in a dynamic environment that emphasizes teamwork and problem-solving.
Key Responsibilities:
- Manage customer cases and ticketing queues to ensure timely resolution of complaints.
- Troubleshoot post-installation technical issues effectively.
- Engage with internal teams and partners to find solutions for customer issues.
- Maintain a reference database of issues and configurations.
- Contribute to customer satisfaction scores and post-installation KPIs.
- Document and report recurring issues for continuous improvement.
- Assist in training new team members on processes and systems.
Job Requirements
Minimum SPM qualification; Diploma or Degree in public relations and communications is an advantage.
Familiar with fibre installation and troubleshooting processes.
Experience in managing customer situations and expectations.
Technical understanding of home fibre setup and components.
Fluent in Bahasa Malaysia; proficiency in English is a plus.
Tech-savvy with troubleshooting skills.
Quick Info
Company
CelcomDigi
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Technical Troubleshooting
Communication
Problem Solving
Team Collaboration
Database Management
Time Management
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