Fibre Back Office Support at CelcomDigi - Selangor
Role Summary
The Fibre Back Office Support is responsible for managing customer cases and ensuring timely resolution of complaints. This role involves troubleshooting technical issues and collaborating with internal teams to enhance customer satisfaction.
Job Description
As a Fibre Back Office Support intern, you will engage in daily interactions with customers to address their concerns and manage ticketing queues. You will work in a dynamic environment that emphasizes teamwork and problem-solving.
Key Responsibilities:
- Manage customer cases and ticketing queues to ensure timely resolution of complaints.
- Troubleshoot post-installation technical issues effectively.
- Engage with internal teams and partners to find solutions for customer issues.
- Maintain a reference database of issues and configurations.
- Contribute to customer satisfaction scores and post-installation KPIs.
- Document and report recurring issues for continuous improvement.
- Assist in training new team members on processes and systems.
Job Requirements
Minimum SPM qualification; Diploma or Degree in public relations and communications is an advantage.
Familiar with fibre installation and troubleshooting processes.
Experience in managing customer situations and expectations.
Technical understanding of home fibre setup and components.
Fluent in Bahasa Malaysia; proficiency in English is a plus.
Tech-savvy with troubleshooting skills.
Quick Info
Company
CelcomDigi
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Technical Troubleshooting
Communication
Problem Solving
Team Collaboration
Database Management
Time Management
Fibre Back Office Support Salary at CelcomDigi
CelcomDigi has not disclosed the salary for this role.
How to Apply for This Fibre Back Office Support Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions CelcomDigi asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-22, so apply early.
Fibre Back Office Support - Frequently Asked Questions
What is the salary for a Fibre Back Office Support at CelcomDigi in Selangor?
CelcomDigi has not disclosed the salary for this role.
Where is this Fibre Back Office Support job located?
This Fibre Back Office Support position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Fibre Back Office Support role?
CelcomDigi is looking for Minimum SPM qualification; Diploma or Degree in public relations and communications is an advantage.; Familiar with fibre installation and troubleshooting processes.; Experience in managing customer situations and expectations..
How do I apply for this Fibre Back Office Support job at CelcomDigi?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-22.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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