Front Office Guest Experience Expert at Marriott International
Role Summary
The Front Office Guest Experience Expert is responsible for delivering exceptional service to guests at Fairfield by Marriott Kota Kinabalu. This role involves managing guest interactions and ensuring a smooth check-in and check-out process.
Job Description
As a Front Office Guest Experience Expert at Fairfield by Marriott Kota Kinabalu, you will play a crucial role in ensuring that guests have a memorable and enjoyable stay. Your responsibilities will include managing guest check-ins and check-outs, addressing guest inquiries, and providing exceptional customer service throughout their stay. You will be the first point of contact for guests, setting the tone for their experience at the hotel.
In this role, you will collaborate with various departments to ensure seamless operations and guest satisfaction. You will also be responsible for handling reservations, managing guest accounts, and resolving any issues that may arise during their stay. A strong focus on guest service and attention to detail will be essential for success in this position.
Job Requirements
High school diploma or equivalent
Previous experience in a customer service role is preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Proficient in using computer systems and hotel management software
Strong problem-solving skills and attention to detail
Front Office Guest Experience Expert - Frequently Asked Questions
What is the salary for a Front Office Guest Experience Expert at Marriott International?
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Expert positions typically pay RM800–RM5,500 per month, based on the 61 comparable vacancies currently listed on SuperJobs.
Where is this Front Office Guest Experience Expert job located?
This Front Office Guest Experience Expert position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Front Office Guest Experience Expert role?
Marriott International is looking for High school diploma or equivalent; Previous experience in a customer service role is preferred; Excellent communication and interpersonal skills.
How do I apply for this Front Office Guest Experience Expert job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Front Office Guest Experience Expert Salary at Marriott International
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Expert positions typically pay RM800–RM5,500 per month, based on the 61 comparable vacancies currently listed on SuperJobs.
How to Apply for This Front Office Guest Experience Expert Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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