Guest Experience Expert (Bellman) – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Experience Expert (Bellman) at Sheraton Johor Bahru is responsible for creating a welcoming and comfortable environment for guests throughout their stay. This role includes assisting guests with their needs and ensuring smooth operations while maintaining professionalism and adherence to company policies.
Job Description
The Guest Experience Expert (Bellman) at Sheraton Johor Bahru is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves providing a wide range of services, addressing guest requests, and ensuring smooth operational processes while maintaining professional appearance, communication, and adherence to company policies. Guests are guided with a hands-on approach, involving physical activities such as moving and lifting objects, to ensure quality service and safety.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is required.
Ability to stand, sit, or walk for extended periods of time.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to follow company policies and procedures.
Maintain confidentiality and protect company assets.
Uphold quality standards.
Maintain professional uniform, personal appearance, and communication.
Ability to work as a team player.
Good communication skills.
Ability to provide thoughtful and engaging guest service.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Communication
Teamwork
Physical Stamina
Customer Experience
Quality Standards
Policy Adherence
Professional Appearance
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