Guest Experience Expert (Concierge cum Driver) – Marriott International
Role Summary
The Guest Experience Expert (Concierge cum Driver) at Marriott Executive Apartments Kuala Lumpur is responsible for assisting guests during their stay by providing various services and support. The role includes processing operational needs, addressing guest requests, sharing local information, and handling luggage and vehicle assistance while adhering to company policies and standards.
Job Description
The Guest Experience Expert (Concierge cum Driver) at Marriott Executive Apartments Kuala Lumpur plays a vital role in delivering a memorable and unique experience for guests throughout their stay. This role involves assisting guests with a variety of services including processing operational needs, addressing guest requests, sharing local highlights, and helping with luggage and vehicle-related assistance. The position requires adherence to company policies and standards while maintaining professional appearance and communications, and involves physical activity such as moving, lifting, and walking for extended periods.
Job Requirements
High school diploma or G.E.D. equivalent.
No prior related work experience required.
No supervisory experience required.
Ability to follow company policies and procedures.
Ability to maintain confidentiality and protect company assets.
Professional personal appearance and communication skills.
Physical ability to stand, sit, or walk for extended periods and move through confined or elevated spaces.
Capacity to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Services
Concierge Skills
Customer Communication
Operational Support
Physical Stamina
Confidentiality
Policy Compliance
Professional Appearance
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