Guest Experience Expert (Concierge cum Driver) – Marriott International
Role Summary
The Guest Experience Expert (Concierge cum Driver) is responsible for delivering a memorable and unique experience for guests throughout their stay. This role involves assisting guests with various services, ensuring their needs are met while maintaining high standards of professionalism.
Job Description
In this role, you will engage with guests daily, providing assistance with operational needs, addressing requests, and sharing local highlights. You will also help with luggage and vehicle-related assistance, all while adhering to company policies and maintaining a professional appearance.
Key Responsibilities:
- Assist guests with processing operational needs.
- Address guest requests promptly and efficiently.
- Share local highlights and recommendations with guests.
- Provide luggage assistance and vehicle-related support.
- Maintain adherence to company policies and standards.
- Ensure a professional appearance and communication at all times.
- Engage in physical activities such as moving, lifting, and walking for extended periods.
Job Requirements
High school diploma or G.E.D. equivalent.
No prior related work experience required.
Ability to follow company policies and procedures.
Professional personal appearance and communication skills.
Physical ability to stand, sit, or walk for extended periods.
Capacity to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
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Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Physical Fitness
Attention To Detail
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