Guest Experience Supervisor – Marriott International

The Guest Experience Supervisor at Moxy Hotels is responsible for managing guest check-ins, room assignments, billing, and guest support. This role also involves staff training, evaluation, and maintaining workplace relationships while adhering to company policies and standards.

The Guest Experience Supervisor is responsible for processing guest check-ins, verifying identities, assigning rooms, and activating room keys. This role includes managing guest accounts, ensuring accurate billing, compiling daily reports, handling payments, and securing cash banks. The supervisor also supports guests by providing property information, accommodating requests, and ensuring their needs are met. Additionally, the position involves assisting management with staff training, evaluation, and maintaining positive work relationships while upholding company policies and quality standards.