Guest Service Crew (Skytropolis – Genting Malaysia Berhad
Role Summary
The Guest Service Crew is responsible for providing exceptional customer service to guests at Skytropolis. This role involves engaging with guests, managing ticket sales, and ensuring a pleasant experience in a dynamic environment.
Job Description
As a Guest Service Crew member, you will assist in all aspects of customer service, including answering guest inquiries and handling feedback. You will support queue management and assist VIP guests, contributing to a clean and welcoming environment.
Key Responsibilities:
- Assist in customer service and guest inquiries.
- Handle ticket sales on multiple POS systems.
- Maintain knowledge of products and payment methods.
- Ensure compliance with ticketing policies.
- Support queue management and assist VIP guests.
- Maintain cleanliness of work areas.
- Complete daily cash out and submit collections.
- Work various shifts as required.
Job Requirements
High school diploma or equivalent.
Previous experience in customer service or hospitality.
Strong communication skills in English.
Ability to work in a fast-paced environment.
Flexibility to work various shifts.
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Teamwork
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