Guest Service Crew (Skytropolis – Genting Malaysia Berhad
Role Summary
The Guest Service Crew role focuses on providing exceptional customer service in a dynamic environment. You will engage with guests, manage ticketing processes, and ensure a positive experience for all visitors. This position is ideal for those looking to build a career in hospitality.
Job Description
As a Guest Service Crew member, you will assist in all aspects of customer service, including answering guest inquiries and handling feedback. Responsibilities include ticket sales, managing various payment methods, and ensuring compliance with policies. You will also support queue management and assist VIP guests, contributing to a clean and welcoming environment.
Job Requirements
Assist in customer service and guest inquiries
Handle ticket sales on multiple POS systems
Maintain knowledge of products and payment methods
Ensure compliance with ticketing policies
Support queue management and assist VIP guests
Maintain cleanliness of work areas
Complete daily cash out and submit collections
Work various shifts as required
Quick Info
Company
Genting Malaysia Berhad
Location
Pahang
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Customer Service
Ticketing
POS Systems
Cash Handling
Communication
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