Head of Digital (Consumer Business) – Maxis Communications
Role Summary
The Head of Digital (Consumer Business) is responsible for leading the development and execution of digital strategies. This role impacts the customer experience across all digital channels and drives digital growth within the organization.
Job Description
In this role, you will oversee the daily operations of digital initiatives, collaborating with various teams to enhance customer engagement and optimize digital journeys. You will work in a dynamic environment that encourages innovation and the integration of emerging technologies.
Key Responsibilities:
- Lead the development of digital strategies to enhance customer experiences.
- Collaborate cross-functionally to drive digital growth initiatives.
- Integrate emerging technologies into existing digital frameworks.
- Optimize the end-to-end digital journey for customers.
- Analyze data to inform decision-making and strategy adjustments.
- Manage and mentor a high-performing digital team.
- Ensure alignment of digital initiatives with overall business objectives.
Job Requirements
Proven experience in a senior digital leadership role, preferably within the telecommunications industry.
Strong understanding of digital technologies and customer experience principles.
Demonstrated success in executing digital strategies that meet business goals.
Excellent communication and interpersonal skills.
Exceptional leadership and team management abilities.
Bachelor's degree in a relevant field; advanced degree or certifications are a plus.
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Digital Strategy
Customer Experience
E-Commerce
Leadership
Data Analysis
Communication
Team Management
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