Import/Export Customer Service Executive (Freight Forwarding Industry) – Boustead Shipping Agencies Sdn Bhd

The Import/Export Customer Service Executive is responsible for ensuring smooth shipment operations and providing responsive customer service for both import and export activities. This role plays a crucial part in coordinating logistics solutions and managing documentation to meet client needs effectively.

In this role, you will engage in day-to-day operations that involve coordinating with various stakeholders to ensure timely and compliant shipment processes. You will work in a dynamic environment that requires attention to detail and effective communication with clients and internal teams.

Key Responsibilities:

• Ensure smooth shipment operations by coordinating with consignees and carriers.
• Manage accurate documentation for import and export activities.
• Respond promptly to customer inquiries and provide exceptional service.
• Coordinate with overseas agents to facilitate shipments.
• Handle customs declarations and ensure compliance with regulations.
• Support internal teams to deliver timely logistics solutions.
• Maintain organized records and documentation for all shipments.