Import/Export Customer Service Executive (Freight Forwarding Industry) at Boustead Shipping Agencies Sdn Bhd - Selangor
Role Summary
The Import/Export Customer Service Executive is responsible for ensuring smooth shipment operations and providing responsive customer service for both import and export activities. This role plays a crucial part in coordinating logistics solutions and managing documentation to meet client needs effectively.
Job Description
In this role, you will engage in day-to-day operations that involve coordinating with various stakeholders to ensure timely and compliant shipment processes. You will work in a dynamic environment that requires attention to detail and effective communication with clients and internal teams.
Key Responsibilities:
- Ensure smooth shipment operations by coordinating with consignees and carriers.
- Manage accurate documentation for import and export activities.
- Respond promptly to customer inquiries and provide exceptional service.
- Coordinate with overseas agents to facilitate shipments.
- Handle customs declarations and ensure compliance with regulations.
- Support internal teams to deliver timely logistics solutions.
- Maintain organized records and documentation for all shipments.
Job Requirements
Minimum qualification: Diploma in Logistics or a related field.
1-3 years of working experience in freight forwarding or logistics companies.
Strong understanding of shipping documentation and customs declaration procedures.
Proficient in Bahasa Malaysia and English, both written and spoken.
Good communication skills with the ability to liaise effectively with clients, carriers, and internal teams.
Quick Info
Company
Boustead Shipping Agencies Sdn Bhd
Location
Selangor
Salary
MYR 2800 - 4000
Skills Required
7 skills
Click to submit your application
Required Skills
Logistics Management
Customer Service
Documentation Management
Communication
Problem Solving
Attention To Detail
Time Management
Import/Export Customer Service Executive (Freight Forwarding Industry) Salary at Boustead Shipping Agencies Sdn Bhd
Boustead Shipping Agencies Sdn Bhd lists this Import/Export Customer Service Executive (Freight Forwarding Industry) role at RM2,800–RM4,000 per month.
How to Apply for This Import/Export Customer Service Executive (Freight Forwarding Industry) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Boustead Shipping Agencies Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-13, so apply early.
Import/Export Customer Service Executive (Freight Forwarding Industry) - Frequently Asked Questions
What is the salary for a Import/Export Customer Service Executive (Freight Forwarding Industry) at Boustead Shipping Agencies Sdn Bhd in Selangor?
Boustead Shipping Agencies Sdn Bhd lists this Import/Export Customer Service Executive (Freight Forwarding Industry) role at RM2,800–RM4,000 per month.
Where is this Import/Export Customer Service Executive (Freight Forwarding Industry) job located?
This Import/Export Customer Service Executive (Freight Forwarding Industry) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Import/Export Customer Service Executive (Freight Forwarding Industry) role?
Boustead Shipping Agencies Sdn Bhd is looking for Minimum qualification: Diploma in Logistics or a related field.; 1-3 years of working experience in freight forwarding or logistics companies.; Strong understanding of shipping documentation and customs declaration procedures..
How do I apply for this Import/Export Customer Service Executive (Freight Forwarding Industry) job at Boustead Shipping Agencies Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-13.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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