Back to Jobs

Import/Export Customer Service Executive (Freight Forwarding Industry) – Boustead Shipping Agencies Sdn Bhd

Boustead Shipping Agencies Sdn Bhd
Selangor
MYR 2800 - 4000

Role Summary

This role is for an Import/Export Customer Service Executive in the freight forwarding industry. The position involves coordinating shipments, handling customs documentation, and ensuring timely delivery of goods to clients. It requires experience in freight forwarding, proficiency in relevant languages, and strong communication and organizational skills.

Job Description

The Import/Export Customer Service Executive in the Freight Forwarding Industry is responsible for ensuring smooth shipment operations, accurate documentation, and responsive customer service for both import and export activities. This role involves coordinating with consignees, carriers, overseas agents, managing customs declarations, and supporting internal teams to deliver timely and compliant logistics solutions.

Job Requirements

Minimum qualification: Diploma in Logistics or a related field.

13 years of working experience in freight forwarding or logistics companies.

Strong understanding of shipping documentation and customs declaration procedures.

Proficient in Bahasa Malaysia and English, both written and spoken.

Good communication skills with the ability to liaise effectively with clients, carriers, and internal teams.

Computer literate, with experience using carrier e-commerce platforms and ALDEC system (Dagang Net).

Detail-oriented, organized, and capable of managing multiple tasks under tight timelines.

Quick Info

Company

Boustead Shipping Agencies Sdn Bhd

Location

Selangor

Salary

MYR 2800 - 4000

Skills Required

8 skills

Click to submit your application

Required Skills

1

Customer Service

2

Freight Forwarding

3

Shipping Documents

4

Customs Declarations

5

Decision Making

6

Import/Export Logistics

7

Bill Of Lading

8

Logistics

Application Tips

  • Ensure your resume highlights relevant skills and experience
  • Tailor your application to match the role requirements
  • Double-check all information before submitting
  • Submit your application as soon as possible to increase your chances