Internship (IT Support/Helpdesk) Nov – Turn Cloud Technology Service (M) Sdn Bhd

The Internship (IT Support/Helpdesk) is responsible for providing technical assistance and support to clients. Interns will engage in troubleshooting, user training, and managing support tickets in a dynamic work environment.

Interns will work closely with the IT support team to address customer issues through various communication methods. The role involves participating in on-call rotations for after-hours support and collaborating with other departments to resolve technical problems.

Key Responsibilities:

• Troubleshoot customer issues through various communication methods.
• Participate in on-call rotations for after-hours support.
• Resolve client technical problems efficiently.
• Provide user training and support to enhance user experience.
• Manage support tickets and ensure timely resolution.
• Generate reports on support activities and client issues.
• Communicate effectively with other departments to facilitate problem-solving.
• Perform other tasks as assigned by supervisors.