IT Administrator – Capco

The IT Administrator is responsible for providing high-quality IT support within the local office and remotely to global offices. This role involves collaboration with IT teams across various regions and may require flexibility in shift coverage to accommodate different time zones.

The IT Administrator role at Capco Global IT involves day-to-day support activities that ensure seamless IT operations. The position may also require travel to regional offices for hands-on support and infrastructure troubleshooting.

Key Responsibilities:

• Deliver high-quality IT support following ITIL practices.
• Respond to and triage support requests via global ticketing systems such as ServiceNow.
• Install, configure, and troubleshoot software remotely and on-site.
• Assist users with VPN access and connectivity issues.
• Coordinate with vendors for hardware and AV equipment repairs or replacements.
• Provide comprehensive desktop support via phone, email, and desk-side assistance.
• Install, configure, and troubleshoot printers, room booking systems, and mobile devices including Android and iOS.
• Maintain server room hygiene including cabling and hardware upkeep.
• Support regional laptop refresh initiatives.
• Manage workstation inventory and asset tracking.