L1 Support Engineer – NEX CORPORATEIT SDN.BHD.
Role Summary
The L1 Support Engineer is responsible for providing onsite Systems and Network support to clients. This role involves troubleshooting and resolving issues while collaborating with various teams to ensure smooth operations.
Job Description
The L1 Support Engineer engages in daily operations by handling Level 1 analysis and troubleshooting for servers, networking equipment, and user systems. The engineer also manages case tickets and collaborates with Level 2 Support teams for complex issues.
Key Responsibilities:
- Provide onsite support for systems and network issues.
- Troubleshoot and resolve Level 1 technical problems.
- Manage case tickets raised by customers.
- Collaborate with Level 2 Support teams for complex issues.
- Participate in onboarding and offboarding processes.
- Maintain technical documentation and share knowledge.
- Stay updated on emerging technologies and best practices.
Job Requirements
Diploma in Information Technology, Computer Engineering, or a related technical field preferred.
Minimum of 2 years of working experience in a similar industry.
Relevant industry certifications (e.g., Cisco CCNA, Microsoft MCSE) are a plus.
Strong analytical, communication, and problem-solving skills.
Proactive attitude and ability to work independently.
Quick Info
Company
NEX CORPORATEIT SDN.BHD.
Location
Johor
Salary
MYR 3500 - 4600
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Team Collaboration
Problem Solving
Documentation
Customer Service
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