Lead Analyst, Operations (Functional) at AIA Malaysia (Insurance) - Kuala Lumpur
Role Summary
The Lead Analyst, Operations (Functional) is responsible for providing first-line support to AIA's Business Users across various countries. This role plays a crucial part in ensuring efficient incident resolution and service request management within the organization.
Job Description
In this position, you will engage with users at all levels to address their issues and queries, ensuring a smooth operational flow. You will be part of a dynamic team that supports group applications such as SAP, Power Platform, and Investment IT, focusing on delivering timely resolutions and maintaining high service standards.
Key Responsibilities:
- Interact with users to understand and log information for service requests and incident resolution.
- Perform troubleshooting and provide resolutions within the Service Level Agreement.
- Liaise with Team Lead or Manager on escalations and reporting.
- Manage incident investigation and diagnosis effectively.
- Communicate accurately with users regarding their incidents and requests.
- Follow up on outstanding tickets until closure.
- Maintain operational documentation and generate monthly SLA dashboards.
- Seek process improvements or system enhancements independently.
Job Requirements
Strong ability to interact effectively with users at all levels.
Experience in first and second-line application support, particularly with SAP and Power Platform.
Competence in investigating incidents using knowledge bases.
Experience managing vendor relationships related to ticket handling.
Self-motivated with a focus on process improvements.
Quick Info
Company
AIA Malaysia (Insurance)
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Troubleshooting
Incident Management
User Communication
SAP
Power Platform
Vendor Management
Process Improvement
Lead Analyst, Operations (Functional) Salary at AIA Malaysia (Insurance)
AIA Malaysia (Insurance) has not disclosed the salary for this role.
How to Apply for This Lead Analyst, Operations (Functional) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions AIA Malaysia (Insurance) asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Lead Analyst, Operations (Functional) - Frequently Asked Questions
What is the salary for a Lead Analyst, Operations (Functional) at AIA Malaysia (Insurance) in Kuala Lumpur?
AIA Malaysia (Insurance) has not disclosed the salary for this role.
Where is this Lead Analyst, Operations (Functional) job located?
This Lead Analyst, Operations (Functional) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Lead Analyst, Operations (Functional) role?
AIA Malaysia (Insurance) is looking for Strong ability to interact effectively with users at all levels.; Experience in first and second-line application support, particularly with SAP and Power Platform.; Competence in investigating incidents using knowledge bases..
How do I apply for this Lead Analyst, Operations (Functional) job at AIA Malaysia (Insurance)?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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