Loyalty & Care Inbound Call Associate (Bilingual in English & Korean) – Marriott International
Marriott International
Hospitality
Role Summary
The Loyalty & Care Inbound Call Associate role involves assisting guests traveling with Marriott by handling inbound contacts in English and Korean. The position focuses on providing information and support related to reservations, loyalty, and customer care while ensuring adherence to company policies and quality standards.
Job Description
The Loyalty & Care Inbound Call Associate (Bilingual in English & Korean) position involves serving guests globally as they begin their travel journey. The role focuses on creating a seamless experience by answering questions related to property facilities, services, and accommodations, supporting Marriott’s broader vision as a leading travel company. Key duties include handling incoming contacts through voice and email, processing reservation requests, supporting loyalty and customer care inquiries, and assisting with issue resolution while ensuring compliance with company policies and quality standards.
Job Requirements
High school diploma or G.E.D. equivalent.
Bilingual proficiency in English and Korean.
Ability to handle inbound customer contacts via voice and email.
Customer service and communication skills.
Capability to follow company policies and procedures.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Willingness to perform other reasonable job duties as requested by supervisors.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Bilingual Communication
Inbound Call Handling
Email Communication
Reservation Processing
Issue Resolution
Compliance Adherence
Communication Skills
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