Loyalty & Care Inbound Call Associate (Bilingual in English & Korean) – Marriott International
Role Summary
The Loyalty & Care Inbound Call Associate (Bilingual in English & Korean) is responsible for providing exceptional service to guests as they embark on their travel journeys. This role plays a crucial part in enhancing customer satisfaction and loyalty by addressing inquiries and resolving issues effectively.
Job Description
In this position, you will engage with guests through voice and email, ensuring a seamless experience as they navigate their travel plans. You will be part of a dynamic team dedicated to upholding Marriott's commitment to outstanding customer service.
Key Responsibilities:
- Handle incoming contacts through voice and email.
- Process reservation requests efficiently.
- Support loyalty program inquiries and customer care issues.
- Assist with issue resolution while adhering to company policies.
- Provide accurate information regarding property facilities and services.
- Maintain high-quality standards in customer interactions.
- Collaborate with team members to enhance service delivery.
Job Requirements
High school diploma or G.E.D. equivalent.
Bilingual proficiency in English and Korean.
Strong customer service and communication skills.
Ability to follow company policies and procedures.
Capability to handle inbound customer contacts via voice and email.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Attention To Detail
Time Management
Team Collaboration
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