Loyalty Manager – Petron Corporation
Role Summary
The Loyalty Manager is responsible for leading the Loyalty vertical within the Oil & Gas retail sector. This role oversees the full loyalty ecosystem, driving customer engagement, partner growth, and commercial outcomes.
Job Description
In this role, you will manage the Loyalty Management System and develop a 3–5-year loyalty roadmap while collaborating cross-functionally to deliver customer-aligned initiatives. You will work in a dynamic environment focused on enhancing customer experiences and driving business results.
Key Responsibilities:
- Lead the development and execution of loyalty strategies.
- Oversee the management of the Loyalty Management System.
- Drive customer engagement initiatives to enhance loyalty.
- Collaborate with partners to foster growth and innovation.
- Analyze customer data to inform loyalty program enhancements.
- Manage budgets related to loyalty initiatives.
- Design and implement end-to-end customer journey experiences.
Job Requirements
Bachelor’s degree in Marketing, Business, Communications, or related field.
8–12 years in Marketing, CRM, Customer Experience, or Partnerships.
3+ years in managerial or leadership roles.
Strong background in high-frequency industries such as Oil & Gas.
Proven experience in partner-led or coalition loyalty programs.
Quick Info
Company
Petron Corporation
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Strategic Thinking
Customer Experience Design
Budget Management
Data Analysis
Partnership Development
Technical Proficiency In Marketing Clouds
Leadership
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