Role Summary
The Manager, Client Management is responsible for leading a sales team and managing relationships with assigned clients and intermediaries to achieve profitability targets. This role plays a crucial part in analyzing reports and collaborating with various internal stakeholders to optimize service delivery and expand the corporate solutions business.
Job Description
In this role, you will oversee the daily operations of the client management team, ensuring effective communication and relationship management with clients. You will also engage in strategic planning and execution to meet business objectives.
Key Responsibilities:
- Lead a sales team to achieve profitability targets.
- Manage relationships with assigned clients and intermediaries.
- Analyze Claims and Utilisation reports to provide cost-management recommendations.
- Collaborate with internal stakeholders like Operations and Customer Experience.
- Propose new products to enhance service offerings.
- Monitor policy implementation to ensure compliance and effectiveness.
- Participate in growth-oriented projects to expand the corporate solutions business.
Job Requirements
Degree in Business or an equivalent professional qualification.
Relevant working experience in a commercial or client-facing role.
Strong presentation, planning, organizational, and analytical skills.
Ability to handle customer complaints and requests with urgency and objectivity.
Proven ability to work as an adaptable and versatile team player.
Independent, energetic, and performance-driven mindset.
Quick Info
Company
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Location
Johor
Salary
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Incentive / Bonus
Performance-based bonus and incentives based on target achievement
Skills Required
7 skills
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Required Skills
Leadership
Client Management
Analytical Thinking
Communication
Problem Solving
Team Collaboration
Strategic Planning
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