Manager, Customer Happiness at ZUS Coffee - Selangor
This job is no longer accepting applications.
It was posted on 29 May 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Manager, Customer Happiness is responsible for creating a premier customer experience for MYSG. This role involves overseeing daily support operations and leading initiatives that enhance customer loyalty while ensuring service quality.
Job Description
In this role, you will manage the daily operations of the customer support team, focusing on delivering exceptional service and fostering a positive work environment. You will also lead projects aimed at improving customer satisfaction and loyalty.
Key Responsibilities:
- Oversee daily support operations to ensure high service quality.
- Lead projects that enhance customer loyalty and satisfaction.
- Develop and implement service innovation strategies.
- Manage team development and training initiatives.
- Monitor and analyze service KPIs to drive performance improvements.
- Allocate resources effectively to meet operational needs.
- Collaborate with other departments to align customer service with business objectives.
Job Requirements
Degree in a related field.
5-10 years of relevant experience.
Strong knowledge of customer support operations.
Proven leadership and team management skills.
Strong analytical and problem-solving abilities.
Proficiency in Excel/Google Sheets.
Manager, Customer Happiness - Frequently Asked Questions
What is the salary for a Manager, Customer Happiness at ZUS COFFEE in Selangor?
ZUS COFFEE has not disclosed the salary for this role. Manager, Customer Happiness positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Manager, Customer Happiness job located?
This Manager, Customer Happiness position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Manager, Customer Happiness role?
ZUS COFFEE is looking for Degree in a related field.; 5-10 years of relevant experience.; Strong knowledge of customer support operations..
How do I apply for this Manager, Customer Happiness job at ZUS COFFEE?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
ZUS COFFEE
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Manager, Customer Happiness Salary at ZUS COFFEE
ZUS COFFEE has not disclosed the salary for this role. Manager, Customer Happiness positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Manager, Customer Happiness Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at ZUS COFFEE
Other roles currently open at ZUS COFFEE.
Explore More Job Opportunities
Discover jobs by industry and location.
Explore by Industry
Browse opportunities across industries
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
