Manager, Customer Happiness – ZUS COFFEE
Role Summary
The Manager, Customer Happiness is responsible for creating a premier customer experience for MYSG. This role involves overseeing daily support operations and leading initiatives that enhance customer loyalty while ensuring service quality.
Job Description
In this role, you will manage the daily operations of the customer support team, focusing on delivering exceptional service and fostering a positive work environment. You will also lead projects aimed at improving customer satisfaction and loyalty. Key Responsibilities: - Oversee daily support operations to ensure high service quality. - Lead projects that enhance customer loyalty and satisfaction. - Develop and implement service innovation strategies. - Manage team development and training initiatives. - Monitor and analyze service KPIs to drive performance improvements. - Allocate resources effectively to meet operational needs. - Collaborate with other departments to align customer service with business objectives.
Job Requirements
Degree in a related field.
5-10 years of relevant experience.
Strong knowledge of customer support operations.
Proven leadership and team management skills.
Strong analytical and problem-solving abilities.
Proficiency in Excel/Google Sheets.
Quick Info
Company
ZUS COFFEE
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Support Management
Team Leadership
Service Quality Assurance
Project Management
Analytical Thinking
Problem Solving
Resource Allocation
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