Mid Market Account Manager – Maxis Communications

The Mid Market Account Manager is responsible for developing and formulating strategic and tactical plans for a larger market portfolio. This role significantly impacts the company's growth by ensuring the achievement of KPIs and fostering strong relationships with customers.

In this role, you will engage in day-to-day activities that involve building market position and maintaining close relationships with both existing and new customers. You will analyze market strategies and risks while collaborating with various teams to drive opportunities to closure.

Key Responsibilities:

• Develop and implement strategic plans for assigned accounts.
• Identify potential business deals to enhance market position.
• Maintain strong relationships with existing customers and develop retention strategies.
• Analyze market strategies and risks for informed decision-making.
• Grow account depth and breadth through proactive engagement.
• Assist with customer collections to ensure timely payments.
• Update CRM pipelines consistently to reflect account status.
• Develop comprehensive account plans to drive growth.
• Ensure operational smoothness with ECO processes.
• Collaborate closely with Solution Sales and Pre Sales teams to identify new solutions.