MSOC L1 Support – Maxis Communications
Role Summary
The MSOC L1 Support is responsible for providing first-level communications and support for network and security issues. This role plays a critical part in ensuring the viability of the service provider network through effective monitoring and coordination.
Job Description
As an MSOC L1 Support intern, you will engage in day-to-day monitoring and support activities, utilizing various network and security tools to address service issues. You will collaborate with both internal and external teams to ensure seamless operations and security management.
Key Responsibilities:
- Provide first-level communications and support for network and security issues.
- Monitor network and security systems using various tools.
- Diagnose and resolve service-related issues efficiently.
- Coordinate with internal teams and external partners for issue resolution.
- Respond to security incidents and manage internet service issues.
- Conduct log analysis and utilize security assessment tools.
- Assist in maintaining security governance and risk management principles.
Job Requirements
Degree in Computer Science, Information Systems/Technology, or equivalent.
Certification: CEH, CCNA, or equivalent.
Work experience 0-2 years.
Good working knowledge of security assessment tools and log analysis.
Strong communication skills to articulate technical information clearly.
Analytical and problem-solving skills to identify root causes.
Quick Info
Company
Maxis Communications
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Network Monitoring
Security Analysis
Incident Management
Communication
Problem Solving
Risk Management
Log Analysis
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