OpenText Lead – Infosys Limited (Malaysia Branch)
Role Summary
The OpenText Lead - CCM is responsible for overseeing the implementation and management of communication solutions. This role involves collaborating with cross-functional teams to enhance customer communications and optimize workflows.
Job Description
As an OpenText Lead specializing in Customer Communications Management (CCM), you will engage in day-to-day activities that include troubleshooting issues and providing technical guidance within a dynamic team environment. Your leadership will drive project success and foster innovation, contributing to the overall efficiency of communication processes.
Key Responsibilities:
- Oversee the implementation of OpenText CCM solutions.
- Collaborate with cross-functional teams to ensure effective delivery of customer communications.
- Optimize workflows to enhance user experiences.
- Troubleshoot issues and provide technical guidance.
- Ensure compliance with industry standards and regulatory requirements.
- Lead and mentor a technical team to foster growth and innovation.
- Drive project success through effective project management methodologies.
Job Requirements
Proven experience in OpenText CCM solutions.
Strong understanding of customer communication strategies.
Ability to lead and mentor a technical team.
Excellent problem-solving and troubleshooting skills.
Familiarity with compliance and regulatory requirements.
Effective communication and collaboration abilities.
Quick Info
Company
Infosys Limited (Malaysia Branch)
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Opentext CCM
Project Management
Problem Solving
Technical Guidance
Team Leadership
Communication
Workflow Optimization
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