Operations Associate at bolttech device protection Malaysia Sdn Bhd - Kuala Lumpur

The Operations Associate is responsible for managing customer claims from initiation to resolution. This role plays a crucial part in enhancing customer experience through accurate processing and effective communication.

As an Operations Associate, you will engage in daily tasks that involve managing customer claims, ensuring that each claim is processed accurately and efficiently. You will work in a collaborative environment, focusing on improving processes and maintaining clear communication with customers.

Key Responsibilities:

• Manage backend claims by confirming coverage and policy information.
• Receive and register First Notification of Loss (FNOL).
• Verify claimant and policy details for eligibility.
• Review and validate claim documentation.
• Assess claims against policy coverage and internal guidelines.
• Maintain accurate updates in claims systems.
• Collaborate with team members to improve processes.