Operations Associate – bolttech device protection Malaysia Sdn Bhd
Role Summary
The Operations Associate will handle customer claims, ensuring accurate processing and communication while assessing claims against policy guidelines and maintaining system updates for a positive customer experience.
Job Description
As an Operations Associate, you will manage customer claims from start to finish, ensuring accurate processing and clear communication. Your role involves verifying coverage, assessing claims, and maintaining timely updates in the claims system to enhance customer experience.
Job Requirements
Manage backend claims by confirming coverage and policy information.
Receive and register First Notification of Loss (FNOL).
Verify claimant and policy details for eligibility.
Review and validate claim documentation.
Assess claims against policy coverage and internal guidelines.
Maintain accurate updates in claims systems.
Collaborate with team members to improve processes.
Quick Info
Company
bolttech device protection Malaysia Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Claims Management
Customer Communication
Problem-Solving
Documentation Validation
Policy Assessment
Teamwork
Process Improvement
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