Partner Support Agent at CelcomDigi - Selangor
Role Summary
The Partner Support Agent is responsible for providing comprehensive support to partners throughout their engagement with the company. This role plays a crucial part in ensuring smooth operations within the Partner Support Call Centre, addressing issues and maintaining high service standards.
Job Description
In this role, you will engage in daily operations that involve onboarding partners, managing profiles, and resolving issues as they arise. You will work in a dynamic environment that requires effective communication and collaboration with various stakeholders.
Key Responsibilities:
- Manage partner onboarding and termination processes.
- Oversee profile management and access provisioning for partners.
- Handle issue escalation and resolution in line with service level agreements (SLAs).
- Ensure thorough follow-up on partner inquiries and issues.
- Maintain accurate documentation of partner interactions and resolutions.
- Support daily operations within the Partner Support Call Centre.
- Collaborate with team members to enhance service delivery and partner satisfaction.
Job Requirements
Minimum SPM qualification; a Diploma or Degree in Business Administration, Communications, or a related field is an added advantage.
1-2 years of experience in customer service, call centre, or partner/vendor support roles.
Proficient in Bahasa Malaysia and English.
Strong communication and interpersonal skills.
Detail-oriented with strong organizational and documentation skills.
Proactive, reliable, and able to work both independently and in a team environment.
Willing to work on rotational shifts, weekends, or public holidays if required.
Quick Info
Company
CelcomDigi
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Documentation
Team Collaboration
CRM Systems
Organizational Skills
Partner Support Agent Salary at CelcomDigi
CelcomDigi has not disclosed the salary for this role.
How to Apply for This Partner Support Agent Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions CelcomDigi asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Partner Support Agent - Frequently Asked Questions
What is the salary for a Partner Support Agent at CelcomDigi in Selangor?
CelcomDigi has not disclosed the salary for this role.
Where is this Partner Support Agent job located?
This Partner Support Agent position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Partner Support Agent role?
CelcomDigi is looking for Minimum SPM qualification; a Diploma or Degree in Business Administration, Communications, or a related field is an added advantage.; 1-2 years of experience in customer service, call centre, or partner/vendor support roles.; Proficient in Bahasa Malaysia and English..
How do I apply for this Partner Support Agent job at CelcomDigi?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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