Project & Customer Experience (Wholesale) – Time dotCom Berhad
Role Summary
The role focuses on leading project delivery and enhancing customer experience in the wholesale telecommunications sector. The candidate will oversee project execution, manage customer relations, and ensure compliance with service level agreements while driving continuous improvement initiatives.
Job Description
We are looking for a dynamic leader to head Project Delivery and Customer Experience for TIME’s Wholesale business. You will ensure seamless delivery of telecommunications infrastructure projects while driving operational excellence and superior customer experience. This role involves managing risks, ensuring service performance, and collaborating with various teams to meet customer commitments efficiently.
Job Requirements
Bachelor’s degree in Engineering, Telecommunications, Information Technology, or a related field
Minimum 10–15 years in telecommunications, infrastructure delivery, or service operations
Proven experience managing large scale project portfolios and cross functional teams
Strong exposure to wholesale telco services (IPLC, IEPL, DIA, Fiber, etc.)
Strong understanding of telecommunications network architecture and service delivery lifecycle
Excellent stakeholder management, including C level engagement
Strong analytical thinking and problem solving skills
Ability to manage high volume project environments
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Telecommunications
Project Management
Customer Experience
Risk Management
Stakeholder Engagement
Analytical Thinking
Leadership
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