Role Summary
The Quality Assurance Manager is responsible for implementing and overseeing quality processes aligned with brand standards and customer needs. This role significantly impacts customer satisfaction and operational excellence within the hospitality environment.
Job Description
As a Quality Assurance Manager, you will engage in daily activities that involve coaching managers, conducting audits, and facilitating process improvement initiatives. You will work closely with various teams to ensure that quality standards are met and continuously improved.
Key Responsibilities:
- Implement quality processes aligned with brand standards.
- Coach managers on Total Quality Management (TQM) principles.
- Conduct regular audits to ensure compliance with brand standards.
- Analyze defect trends to identify areas for improvement.
- Handle guest feedback and address complaints effectively.
- Facilitate process improvement teams to achieve measurable results.
- Maintain visibility and interface regularly with hotel customers.
Job Requirements
Degree in Business Administration, Hotel Management, or a related field.
Minimum 3 years experience with a 2-year degree or 1 year with a 4-year degree.
Proficient in coaching managers on Total Quality Management (TQM) leadership.
Skilled in conducting monthly audits.
Strong commitment to addressing guest feedback.
Quick Info
Company
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Location
Putrajaya
Salary
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Incentive / Bonus
Not Specified
Skills Required
6 skills
Click to submit your application
Required Skills
Quality Management
Total Quality Management
Auditing
Data Analysis
Customer Service
Process Improvement
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