Role Summary
The Quality Assurance Manager implements brand standards and quality processes to ensure guest satisfaction and operational excellence at Le Méridien Putrajaya. This management role focuses on auditing, data analysis, and coaching to drive continuous improvement.
Job Description
As a Quality Assurance Manager, you will implement and oversee quality processes aligned with brand standards and customer needs. You will champion the quality function by coaching managers on Total Quality Management, conducting audits, and facilitating process improvement teams. Key duties include analyzing defect trends, handling guest feedback, and ensuring a high level of customer satisfaction through continuous improvement initiatives and hands-on guest interaction.
Job Requirements
Degree in Business Administration, Hotel Management, or a related field.
Minimum 3 years experience with a 2-year degree or 1 year with a 4-year degree.
Proficient in coaching managers on Total Quality Management (TQM) leadership.
Skilled in conducting monthly audits and ensuring brand standard compliance.
Ability to use data collection methods to track and analyze defect trends.
Strong commitment to addressing guest feedback and handling complaints effectively.
Capable of facilitating process improvement teams with measurable results.
Willingness to maintain visibility and interface regularly with hotel customers.
Quick Info
Company
—
Location
Putrajaya
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Quality Assurance
Total Quality Management (TQM)
Audit Compliance
Process Improvement
Data Analysis
Guest Experience Management
Leadership
Operations Management
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