Quality Assurance Manager at Marriott International - Putrajaya

The Quality Assurance Manager is responsible for implementing and overseeing quality processes aligned with brand standards and customer needs. This role significantly impacts customer satisfaction and operational excellence within the hospitality environment.

As a Quality Assurance Manager, you will engage in daily activities that involve coaching managers, conducting audits, and facilitating process improvement initiatives. You will work closely with various teams to ensure that quality standards are met and continuously improved.

Key Responsibilities:

• Implement quality processes aligned with brand standards.
• Coach managers on Total Quality Management (TQM) principles.
• Conduct regular audits to ensure compliance with brand standards.
• Analyze defect trends to identify areas for improvement.
• Handle guest feedback and address complaints effectively.
• Facilitate process improvement teams to achieve measurable results.
• Maintain visibility and interface regularly with hotel customers.