Quality Senior Principal Engineer – Dell Global Business Center Sdn. Bhd.
Role Summary
The Quality Senior Principal Engineer is responsible for addressing product quality issues that impact customers in the APJ region. This role involves collaboration with sales and technical support teams to ensure high standards of product quality and customer satisfaction.
Job Description
In this position, you will engage in day-to-day activities that involve analyzing customer data and working closely with engineering teams to identify potential defects. You will also coordinate with various functional groups to resolve issues and communicate findings to external customers.
Key Responsibilities:
- Analyze customer data to identify product quality issues.
- Collaborate with sales and technical support teams to address customer concerns.
- Work closely with engineering teams to identify potential defects.
- Coordinate with various functional groups to resolve product quality issues.
- Communicate findings and remediation plans to external customers.
- Develop and enhance operational standards for quality assurance.
- Ensure projects are handed over to appropriate teams for execution.
Job Requirements
12+ years of experience in the IT/Technology industry.
Proven experience with executive escalations and customer interactions.
Knowledge of six sigma, BPI processes, and statistical methodologies.
Fluent in English with strong communication skills.
Understanding of core engineering, manufacturing, and procurement processes.
Quick Info
Company
Dell Global Business Center Sdn. Bhd.
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Quality Assurance
Data Analysis
Communication
Problem Solving
Collaboration
Statistical Analysis
Operational Standards
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