Quality Senior Principal Engineer at Dell Global Business Center Sdn. Bhd. - Kuala Lumpur

The Quality Senior Principal Engineer is responsible for addressing product quality issues that impact customers in the APJ region. This role involves collaboration with sales and technical support teams to ensure high standards of product quality and customer satisfaction.

In this position, you will engage in day-to-day activities that involve analyzing customer data and working closely with engineering teams to identify potential defects. You will also coordinate with various functional groups to resolve issues and communicate findings to external customers.

Key Responsibilities:

• Analyze customer data to identify product quality issues.
• Collaborate with sales and technical support teams to address customer concerns.
• Work closely with engineering teams to identify potential defects.
• Coordinate with various functional groups to resolve product quality issues.
• Communicate findings and remediation plans to external customers.
• Develop and enhance operational standards for quality assurance.
• Ensure projects are handed over to appropriate teams for execution.