Regional Lead Product Manager, Operations at GXBank - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 8 June 2026 and has passed its 30-day listing period. See open Operations jobs.
Role Summary
The Regional Lead Product Manager, Operations is responsible for spearheading the development of AI tools that enhance agent performance and customer experience. This role involves leading cross-functional teams to implement automation and establish evaluation frameworks that ensure operational efficiency and compliance.
Job Description
In this role, you will engage in day-to-day management of AI tool development and collaborate with various teams to enhance workflows. You will focus on defining success metrics that prioritize automated resolution rates and overall time-to-resolution.
Key Responsibilities:
- Lead the development of internal-facing AI agents.
- Manage the internal suite of tools for human agents.
- Collaborate with Operations and Core Banking teams.
- Establish evaluation frameworks with Data Science and AI Engineers.
- Balance operational efficiency with customer experience.
- Collaborate with stakeholders to maintain a prioritized product backlog.
- Define success metrics beyond Average Handling Time.
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Job Requirements
Bachelor's degree in a relevant field.
Experience in product management or operations.
Familiarity with AI and automation technologies.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Regional Lead Product Manager, Operations - Frequently Asked Questions
What is the salary for a Regional Lead Product Manager, Operations at GXBank in Kuala Lumpur?
GXBank has not disclosed the salary for this role.
Where is this Regional Lead Product Manager, Operations job located?
This Regional Lead Product Manager, Operations position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Regional Lead Product Manager, Operations role?
GXBank is looking for Bachelor's degree in a relevant field.; Experience in product management or operations.; Familiarity with AI and automation technologies..
How do I apply for this Regional Lead Product Manager, Operations job at GXBank?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
GXBank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Regional Lead Product Manager, Operations Salary at GXBank
GXBank has not disclosed the salary for this role.
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