Retail Expert – CelcomDigi

The Retail Expert is responsible for delivering high standards of sales and customer experience. This role involves engaging with customers, conducting product demonstrations, and executing retail operations to drive sales and enhance customer satisfaction.

As a Retail Expert, you will work in a dynamic retail environment where you will interact with customers daily. Your primary focus will be on providing exceptional service and achieving sales targets while maintaining the standards of the retail outlet.

Key Responsibilities:

• Conduct product demonstrations to showcase features and benefits.
• Engage with customers to identify their needs and convert sales opportunities.
• Execute retail operations efficiently to ensure smooth transactions.
• Handle customer inquiries and resolve issues promptly.
• Maintain retail outlet standards, including cleanliness and product displays.
• Monitor sales performance and strive to achieve desirable Net Promoter Scores.
• Collaborate with team members to enhance the overall customer experience.