Retail Operations Auditor – Koong Woh Tong Sdn Bhd

The role involves conducting audits of retail operations focusing on cash handling, inventory control, and sales transactions to ensure compliance with relevant policies and standards. The individual will monitor operational risks, evaluate internal controls, and collaborate with various teams to improve procedures. Additionally, the position includes preparing audit findings and conducting service quality checks.

The role involves conducting regular audits of retail outlets focusing on cash handling, inventory control, and sales transactions to ensure compliance with company SOPs, financial policies, and hygiene standards. The incumbent will identify discrepancies, propose corrective actions, monitor operational risks, and evaluate internal controls for continuous improvement. This includes auditing POS systems and e-commerce devices and preparing audit findings for management review. Additionally, the role requires providing feedback to outlet teams, collaborating with Operations and HQ to improve procedures, and conducting mystery shopper checks and service observations to maintain service standards.