Retail Supervisor (Great Eastern Mall) – Ruma Home Sdn. Bhd.

The Retail Supervisor is responsible for overseeing daily store operations and ensuring exceptional customer service. This role plays a crucial part in driving sales growth and maintaining a positive shopping environment for customers.

As a Retail Supervisor, you will engage with customers daily, providing product recommendations and ensuring a high standard of service. You will also manage store operations, including merchandising and maintaining cleanliness to enhance the shopping experience.

Key Responsibilities:

• Deliver excellent customer service and provide product recommendations to customers.
• Support sales achievement and contribute to store sales growth.
• Maintain product displays, merchandising, and overall store cleanliness.
• Build strong rapport and positive relationships with customers.
• Handle cashiering duties and cash transactions accurately.
• Assist with daily store opening and closing procedures.
• Replenish and organize stock on shelves and in storage areas.
• Complete and maintain necessary paperwork and store records.
• Monitor store activities, track sales performance, and support daily operations.
• Attend to customer inquiries, feedback, and complaints professionally.