Sales Support Coordinator – Tsurumi Pump (M) Sdn Bhd
Role Summary
The Sales Support Coordinator is responsible for overseeing after-sales service operations. This role plays a crucial part in ensuring customer satisfaction and efficient service delivery by coordinating with various departments.
Job Description
As a Sales Support Coordinator, you will engage in day-to-day operations that involve managing service requests and resolving customer inquiries. You will work closely with different teams to maintain accurate records and enhance service quality.
Key Responsibilities:
- Oversee after-sales service operations to ensure customer satisfaction.
- Coordinate with various departments to resolve customer inquiries efficiently.
- Manage service requests and maintain accurate records of service activities.
- Assist in training staff on service protocols and best practices.
- Contribute to process improvements to enhance service quality.
- Monitor service delivery performance and identify areas for improvement.
- Provide support in handling customer feedback and complaints.
Job Requirements
Hold a Diploma or Degree qualification.
Strong communication skills.
Ability to work in a team environment.
Proficient in Microsoft Office Suite.
Excellent problem-solving abilities.
Customer-oriented mindset.
Experience in sales support or customer service is an advantage.
Quick Info
Company
Tsurumi Pump (M) Sdn Bhd
Location
Selangor
Salary
MYR 2000 - 2700
Skills Required
7 skills
Click to submit your application
Required Skills
Sales Support
Customer Service
Communication
Problem Solving
Team Collaboration
Microsoft Office Suite
Attention To Detail
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