Sales Support Coordinator – Tsurumi Pump (M) Sdn Bhd

The Sales Support Coordinator is responsible for overseeing after-sales service operations. This role plays a crucial part in ensuring customer satisfaction and efficient service delivery by coordinating with various departments.

As a Sales Support Coordinator, you will engage in day-to-day operations that involve managing service requests and resolving customer inquiries. You will work closely with different teams to maintain accurate records and enhance service quality.

Key Responsibilities:

• Oversee after-sales service operations to ensure customer satisfaction.
• Coordinate with various departments to resolve customer inquiries efficiently.
• Manage service requests and maintain accurate records of service activities.
• Assist in training staff on service protocols and best practices.
• Contribute to process improvements to enhance service quality.
• Monitor service delivery performance and identify areas for improvement.
• Provide support in handling customer feedback and complaints.