Sales & Service Coordinator – Tsurumi Pump (M) Sdn Bhd
Role Summary
The Sales & Service Coordinator is responsible for overseeing after-sales service operations. This role plays a crucial part in ensuring customer satisfaction and efficient service delivery by coordinating with various teams to resolve customer issues.
Job Description
In this role, the Sales & Service Coordinator will engage in daily interactions with customers and internal teams to ensure seamless service operations. The work environment is dynamic, requiring effective communication and collaboration to maintain high service quality standards.
Key Responsibilities:
- Oversee after-sales service operations to ensure customer satisfaction.
- Coordinate with various teams to resolve customer issues promptly.
- Manage service schedules to optimize service delivery.
- Monitor service performance metrics and implement improvements.
- Facilitate communication between sales and service departments.
- Address all customer inquiries effectively and efficiently.
- Maintain service quality standards to enhance overall service efficiency.
Job Requirements
Hold a Diploma or Degree qualification
Strong communication skills
Ability to work collaboratively in a team
Proficient in Microsoft Office Suite
Excellent problem-solving abilities
Customer-oriented mindset
Experience in service coordination is an advantage
Quick Info
Company
Tsurumi Pump (M) Sdn Bhd
Location
Selangor
Salary
MYR 2000 - 2700
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Team Collaboration
Microsoft Office Suite
Service Coordination
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