Service Coordinator – Tsurumi Pump (M) Sdn Bhd
Role Summary
The Service Coordinator is responsible for overseeing the after-sales service operations. This role ensures efficient handling of customer inquiries and service requests, contributing to overall customer satisfaction.
Job Description
As a Service Coordinator, you will engage in daily interactions with customers and service teams to facilitate smooth operations. Your work environment will be dynamic, requiring effective communication and coordination to meet service performance metrics.
Key Responsibilities:
- Oversee after-sales service operations to ensure customer satisfaction.
- Coordinate with service teams for timely responses to inquiries.
- Maintain accurate service records and documentation.
- Monitor service performance metrics and implement improvements.
- Serve as a liaison between customers and the service team.
- Address service-related issues promptly and efficiently.
- Facilitate communication between various stakeholders.
Job Requirements
Hold a Diploma or Degree qualification.
Strong organizational skills.
Excellent communication abilities.
Proficient in customer service.
Ability to work in a team environment.
Detail-oriented with problem-solving skills.
Experience in service coordination is an advantage.
Quick Info
Company
Tsurumi Pump (M) Sdn Bhd
Location
Selangor
Salary
MYR 2000 - 2700
Skills Required
7 skills
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Required Skills
Organizational Skills
Communication
Customer Service
Problem-Solving
Teamwork
Attention To Detail
Microsoft Office Suite
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