Service Coordinator at Tsurumi Pump (M) Sdn Bhd - Selangor

The Service Coordinator is responsible for overseeing the after-sales service operations. This role ensures efficient handling of customer inquiries and service requests, contributing to overall customer satisfaction.

As a Service Coordinator, you will engage in daily interactions with customers and service teams to facilitate smooth operations. Your work environment will be dynamic, requiring effective communication and coordination to meet service performance metrics.

Key Responsibilities:

• Oversee after-sales service operations to ensure customer satisfaction.
• Coordinate with service teams for timely responses to inquiries.
• Maintain accurate service records and documentation.
• Monitor service performance metrics and implement improvements.
• Serve as a liaison between customers and the service team.
• Address service-related issues promptly and efficiently.
• Facilitate communication between various stakeholders.