Senior Executive, Operations Administration – Alliance Bank Malaysia Berhad
Alliance Bank Malaysia Berhad
Financial Services
Role Summary
The Senior Executive, Operations Administration manages daily operational requests to support collections and recoveries activities in a banking environment. The role focuses on meeting customer needs, providing accurate information, and maintaining the bank's reputation through effective support of banking operations.
Job Description
The Senior Executive, Operations Administration supports collections and recoveries activities by managing daily operational requests to ensure customer needs are met effectively. The role involves providing accurate information and assistance while maintaining the bank's reputation.
Job Requirements
Proficient in Microsoft Office (Word, Excel, Outlook) and other related banking applications.
Working skills using Microsoft Power Automate, Power BI or other automation/reporting tools for process improvement will be highly advantageous.
High level accuracy in document preparation, data entry and financial processing.
Excellent written and verbal communication skills.
Sound understanding of banking operations especially collections and recovery processes.
Understanding of document formatting, approval routing and record archiving procedures.
Awareness of data confidentiality, document handling and record management procedure.
Familiarity of service level expectations for turnaround time, accuracy and communication clarity.
2 to 3 years’ working experience in service and operational support, administrative coordination, preferably in a banking or financial institution.
Exposure in managing payment requests and handling credit card and loan system update.
Hands-on experience in issuing letters, notices and reminders, ensuring adherence to documentation standards.
Quick Info
Company
Alliance Bank Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
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Required Skills
Operations Administration
Collections And Recoveries
Microsoft Office Proficiency
Microsoft Power Automate
Power BI
Data Entry Accuracy
Financial Processing
Communication Skills
Banking Operations Knowledge
Document Management
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