Senior Executive, Operations Administration at Alliance Bank Malaysia Berhad - Kuala Lumpur

The Senior Executive, Operations Administration is responsible for supporting collections and recoveries activities by managing daily operational requests. This role plays a crucial part in ensuring customer needs are met effectively while upholding the bank's reputation.

In this role, you will engage in daily operational tasks that involve providing accurate information and assistance to customers. You will work in a dynamic environment that emphasizes efficiency and customer satisfaction.

Key Responsibilities:

• Manage daily operational requests related to collections and recoveries.
• Provide accurate information and assistance to customers.
• Ensure compliance with banking operations and procedures.
• Maintain high standards of document preparation and data entry.
• Collaborate with team members to improve operational processes.
• Monitor service level expectations for turnaround time and accuracy.
• Handle payment requests and updates to credit card and loan systems.