Senior Executive, Operations Administration – Alliance Bank Malaysia Berhad
Role Summary
The Senior Executive, Operations Administration is responsible for supporting collections and recoveries activities by managing daily operational requests. This role plays a crucial part in ensuring customer needs are met effectively while upholding the bank's reputation.
Job Description
In this role, you will engage in daily operational tasks that involve providing accurate information and assistance to customers. You will work in a dynamic environment that emphasizes efficiency and customer satisfaction.
Key Responsibilities:
- Manage daily operational requests related to collections and recoveries.
- Provide accurate information and assistance to customers.
- Ensure compliance with banking operations and procedures.
- Maintain high standards of document preparation and data entry.
- Collaborate with team members to improve operational processes.
- Monitor service level expectations for turnaround time and accuracy.
- Handle payment requests and updates to credit card and loan systems.
Job Requirements
2 to 3 years of working experience in service and operational support, preferably in a banking or financial institution.
Sound understanding of banking operations, especially collections and recovery processes.
High level of accuracy in document preparation and financial processing.
Excellent written and verbal communication skills.
Familiarity with document handling and record management procedures.
Quick Info
Company
Alliance Bank Malaysia Berhad
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Microsoft Office
Microsoft Power Automate
Power BI
Data Entry
Communication
Banking Operations
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances