Senior IT Engineer – Genting Malaysia Berhad
Role Summary
The Senior IT Engineer - Technical Support is responsible for providing advanced onsite and remote support to all Genting employees and stakeholders. This role ensures seamless IT service delivery across various locations, acting as an escalation point for complex technical issues.
Job Description
In this role, you will engage in day-to-day technical support activities, ensuring that all IT services are delivered efficiently and effectively. You will work closely with various business units and VIP stakeholders to resolve issues and enhance the overall support experience.
Key Responsibilities:
- Provide advanced technical support to employees and stakeholders.
- Troubleshoot and resolve complex IT issues in a timely manner.
- Collaborate with different teams to ensure seamless IT service delivery.
- Act as an escalation point for Level 1 support staff.
- Maintain documentation of technical issues and resolutions.
- Conduct training sessions for staff on IT best practices.
- Monitor and manage IT service requests and incidents.
Job Requirements
Degree in Information Technology, Computer Science, or related discipline.
3–5 years of IT support experience, with at least 2 years in Level 2 or senior support roles.
Certifications such as CompTIA A+, Network+, or ITIL Foundation preferred.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, especially in client-facing situations.
Quick Info
Company
Genting Malaysia Berhad
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Windows/Macos Troubleshooting
Microsoft 365
Networking Fundamentals
Problem-Solving
Communication
Technical Support
Customer Service
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