Senior IT Engineer - Technical Support at Genting Malaysia Berhad - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Engineer jobs.
Role Summary
The Senior IT Engineer - Technical Support is responsible for providing advanced onsite and remote support to all Genting employees and stakeholders. This role ensures seamless IT service delivery across various locations, acting as an escalation point for complex technical issues.
Job Description
In this role, you will engage in day-to-day technical support activities, ensuring that all IT services are delivered efficiently and effectively. You will work closely with various business units and VIP stakeholders to resolve issues and enhance the overall support experience.
Key Responsibilities:
- Provide advanced technical support to employees and stakeholders.
- Troubleshoot and resolve complex IT issues in a timely manner.
- Collaborate with different teams to ensure seamless IT service delivery.
- Act as an escalation point for Level 1 support staff.
- Maintain documentation of technical issues and resolutions.
- Conduct training sessions for staff on IT best practices.
- Monitor and manage IT service requests and incidents.
Job Requirements
Degree in Information Technology, Computer Science, or related discipline.
3–5 years of IT support experience, with at least 2 years in Level 2 or senior support roles.
Certifications such as CompTIA A+, Network+, or ITIL Foundation preferred.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, especially in client-facing situations.
Senior IT Engineer - Technical Support - Frequently Asked Questions
What is the salary for a Senior IT Engineer - Technical Support at Genting Malaysia Berhad in Kuala Lumpur?
Genting Malaysia Berhad has not disclosed the salary for this role. Senior IT Engineer - Technical Support positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this Senior IT Engineer - Technical Support job located?
This Senior IT Engineer - Technical Support position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior IT Engineer - Technical Support role?
Genting Malaysia Berhad is looking for Degree in Information Technology, Computer Science, or related discipline.; 3–5 years of IT support experience, with at least 2 years in Level 2 or senior support roles.; Certifications such as CompTIA A+, Network+, or ITIL Foundation preferred..
How do I apply for this Senior IT Engineer - Technical Support job at Genting Malaysia Berhad?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Genting Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior IT Engineer - Technical Support Salary at Genting Malaysia Berhad
Genting Malaysia Berhad has not disclosed the salary for this role. Senior IT Engineer - Technical Support positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
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